Louvre / Palais Royal Garden Triplex de dos habitaciones

Hello Lucie We are surprised to read your review as you have never contacted us with any remarks about anything during your stay. Our check in time is 4pm as we had guests leaving at 10am but we did tell you you could drop off luggage from 10am and go about your day but this did not work for you as you had an appointment somewhere at 10am so your greeter arranged to see you before to take your luggage. I don't see how we could of helped more on this. I have checked with the cleaner who prepared your apartment and our head of housekeeping who supervised the check out cleaning and there were more towels than normally given as a member of our staff brought you extra towels the next day of your check in. We provide a set of large and medium towel per guest and a bathrobe. This is our standard. Regarding the noise, it is a ground floor apartment in the heart of a big city so it cannot be completely quiet but in no way is there that much noise until 4am. And regarding the photos they are 100% representative of the the apartment and not enhanced as you are suggesting. We understand you were not satisfied with your stay and choice but we have never had issues such as the ones you are expressing so this is your subjective view not the general feedback of our guests. It would have been better if you had expressed these things while to the booking client service so we could have been aware of these issues during your stay. Best regards, Clara