4/10 Poor
Andreas B.
May 30, 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Aborted stay in Porquerolles - poor communication
I had booked the appartment for a party of three for a one week stay in Porquerolles, where we wanted to travel to by sailing boat.
During the whole reservation process there was relatively little communication with the host, but he had established the contact to the lady looking after the Apartment and i was able to discuss everything with her and to receive the necessary informations. I also informed her that we would be arriving by sailing boat and that due to the weather situation we could be arriving between day 1 or even 3 of our seven day rental period.
Then unfortunately one day before day 1 of the rental period we got the information that our boat had technical problems and that we could not go.
I informed the host and the lady on the island that unfortunately we had to cancel the trip and asked if -
as a big boat race with three hundred sailors was starting in day 3 of our rental period - he could try to rent the apparent again, and thereby reducing my loss. Or - as we would be coming to Porquerolles again - if he would be willing to offer some kind of compensation for our bad lack, where we lost 100 % of our rent.
However i never received an answer, my cancelation was never confirmed, and no reaction was given that an effort was taken to find an other client.
I told the host that i was disappointed by this lack of communication and that i will inform VRBO about it.
I of course cannot comment at all about the appartment, as we never got there.
Andreas B.
Stayed 7 nights in May 2023
