中心部に近い新しいフラット、4名様までご宿泊可能

Dear Rob, We must say that we are a bit surprised to read your comment as you never mentioned that this apartment was not suitable for you. If you had told us when we did the check-in, we would have done our best to find another property so you can enjoy your stay. We've taken note of your comments, and we will surely revert to the landlord what can be improved in his apartment. We hope the improvements will be done asap. Please note that our role is to advise and that we have no control over whether the work is actually carried out. Regarding the dust in the common areas, we passed the information on to the syndic, who is responsible for this. Given that the residence is new, it's normal for a bit of dust to fall. Please, next time don’t hesitate to contact the office directly so we can help you to find the property that will suit you best. Best regards Bo Immobilier

I couldn’t be more surprised and disappointed to see your comment! I am the one who did the meet and greet with you at the apartment. We are available and we take time to welcome all our guests. We hardly ever close the office at 6pm as we try to wait until every one has arrived. The check-in time is indeed 5pm, but when the property is available or ready sooner, we are more than happy to welcome our guests sooner. The thing that we improved after your comment is the information about how to reach the garage from the apartment, and the other way around (on foot). The information which was given to you was : “On the car park entrance level : turn right as you enter. It is the last garage on the left.” We had stickers on the doors and in the lifts which really helped to find your way but some owners removed them because “they didn’t like them”. There will be signs and labels installed very shortly which will really help. With regards to linen and cleaning - It is written in the advertisement that cleaning and linen are not included, and the price is clearly shown. Besides, you received an automatic email a few days before your arrival, which gives you the information about where to collect the keys and the cost of the services. When I did the check-out with you, you didn’t mention anything about the beds. Even though it is the very 1st time that we had the comment, we will forward it to the owners. I think that we can clearly see in the photos that the roof is very low in the mezzanine. The height is between 1.30 and 2.4m. Stéphanie