レイクサイドヴィラ - ハイエンドラグジュアリー＆エレガンスディズニー付近のS /プール付

Thanks for the review. We wish to host your vocation in the future.

Thanks for the review. We are looking into a proper time to make some innovations soon.

Thanks for the review. Therefore, we are wondering why you didn't report these problems after you checked in the villa and waited until you checked out? 1. When did you find which backyard light not working? Who and when did you call and report the problem? 2. According to our record, all the patio furniture were in good working condition. We have never received any damage report priory to you departing. Just in the same day as you checked in, the property manager has made the pre arrival inspections and did not find any damages. If you find any of patio furniture were not in a good working condition after you checked in, you should report to the property manager or the owner as soon as possible. Then, we can go to fix the problem for you. Not waiting until you checked out. In this case, it is difficult for us to find out who actually damaged the patio furniture. Can you please send us a detailed damage report with photos to prove what you reported were true? Under current circumstances, we may have to charge you for the damages of patio furniture unless you can prove that you did not damage them. 3. We purposely disabled one side of patio door open/close operation for the sake of children safety reason; We leave one side of sliding door open/close normally. 4. If you saw the visible dust on the surfaces after you checked in, why didn’t you take a photo and report to us. You only complained to us after you have stayed there for two weeks. How can you convince us it is not caused by your or your group of people staying there? During the two weeks you stayed in our villa, we haven’t heard anything from you at all. Please prove to us what you said are true. If you can prove what you said are true, then, we can discuss with our property management company about their management performance. Please prove to us you are an honest guest.

Thanks for the review. Hopefully, we can host you again in near future.

Thanks for your feedback. However, we cannot agree with your comments. You need to provide the evidence to prove what you have stated here. Otherwise, it is difficult for us to deal with the issues. 1. Can you show a picture of missing tiles? We cannot find any missing tiles in spa or pool. 2. Please show me the photos of surface dust and dirty sofa. we could not find any of these. ? 3. Florida is a place with a lot of sunshine. The color of sun lounger fades a lot under strong sunshine. What you saw is the sun faded color, not dirty. They are outdoor loungers, not indoor. We wish you could understand the difference between two. 4. 3 of 4 chairs had torn fabric and two of them were still useable. We contacted the repair shop and it needs 2 weeks to fix them. That was the reason we ordered 4 new patio chairs for you temporary use before damaged ones are fixed. They are good quality nice looking chairs. Now, all chairs have been fixed, returned and they looks very good. 5. One pool deck light not working and another works. All the lights are working now with newly replaced light fixture. 6. We added another door-lock to substitute malfunction one. It has been working fine for years. 7. Many guests like a high-quality bed with a good pad on thick mattress. If you do not like it, you need to let us know as soon as you checked in. We can remove the box spring to lower down the bed to a normal height for you. Please provide us with solid evidence to support what you complained!

Thank you so much for taking the time to provide a review. Very happy to hear that you enjoyed the stay. We look forward to welcoming you in the future.

Very glad your family had a great stay. Hope to welcome you again in the future. Keep well.

Thanks for the review. You welcome to spend you vocation in our villa again!

Thanks for your review. We would like to host again in the future.

Thanks for your review. However, you should realize it is our vocation home, not a 5-star hotel. We can keep the bedding as clean as possible. However, we cannot replace the bedding too often to meet your expectations for new beddings. All the furniture were bought new few years ago. And all of them are in a good condition for normal daily usage. We only replace the furniture when it is damaged and not repairable. We will definitely keep our property in a very good condition for our guest. We feel sorry we cannot keep everything new for our guest like everything new. Our goal is to offer our guest a reasonable, friendly, comfortable and home like convenient vocation environment.

Very nice to hear you enjoy your stay with our villa. Would like to host you again in the future.

Thanks for the review. We are wondering why you did not report the problem you noticed right after you checked in to our property, as we asked in the welcome email. If you contacted us right after you encountered "the problem", we would have a chance to verify what you reported with the property management company and the cleaner. We will fix the "problem" as soon as possible. You should never leave the things you observed until you checked out. In this case, we have no way to verify what you reported was true or not. If we need to blame the property management company or cleaner, we need to have the solid evidence!!! After you checked out, every possible evidence would be gone. It will be very difficult for us to discuss the problems with them due to lack of evidence. As we experienced in the past, some people were trying to use bad review to threaten the own in order to get a refund. That is why we ask all our guest to report the problems they encountered as soon as possible, never only complaint after they checked out. We wish our guest to work with us together to maintain our property in an excellent service condition to our guest.

Thanks for your review. We are glad you enjoy our vocation home and very much appreciate you treat it as your own home.. If you plan to visit Florida again, it will be our pleasure to host you again.

Very happy that your family enjoyed the stay and you were able to work remotely just as well as at your own home! Thanks again for choosing our villa.

Thanks a lot for your review and thanks again for tidying up the house and doing the laundry etc. before leaving. You are a very understanding and extraordinary couple. We will be very pleased to welcome you again In the future. Best regards.

We are glad that you were enjoying your staying in our villa for your vocation in Florida. It is our pleasure to host our guests and make them feel like a home. You welcome to rent our villa again in the future. If you have any special need, please let us know in advance. We will try our best to meet your need.