Family Friendly New Home in Charleston’s Park Circle

Thank you for sharing your feedback. We’re glad you enjoyed the home but very sorry the location ultimately wasn’t the right fit for your family. We do, however, want to provide some clarification for future guests, particularly regarding the suggestion that our listing is misleading. The biggest concern for us is that none of these issues were brought to our attention during your five-night stay. Had we known you were uncomfortable with the pool, surrounding area, noise, or anything else, we would have been happy to discuss your concerns and do our best to find a reasonable solution. Regarding the pool, Paradiso is a semi-private neighborhood pool club and is not included with the rental. This is disclosed in multiple listing photo captions, and we also send every guest a message immediately after booking explaining that separate day passes are required. We understand that the cost may not be worthwhile for every family, but guests are made aware of it before arrival. We also do not advertise the home as having a private or fenced yard. The listing photos show the exterior areas, and the neighborhood has shared green spaces used by residents and guests, including for walking dogs. The home is in Park Circle, an established area of North Charleston that has experienced significant growth and development. It is an urban/working-class area, and like many areas, there can be activity and noise associated with the surrounding community. The nearby train tracks and Charleston airport are also characteristics of the location, not something we have intentionally concealed. We have now hosted many guests across VRBO and Airbnb, with 28 VRBO reviews and 133 Airbnb reviews. We routinely receive positive feedback about the home, location, communication, and our recommendations for the area. In fact, the family who checked in immediately after this stay specifically praised our communication and local recommendations after their six-night visit. We completely respect that every traveler has different expectations and that this location may simply not have been the right fit for your family. However, we work hard to accurately represent our home and provide guests with the information they need to make an informed decision before booking, and we don't believe it is fair to characterize the listing as misleading.