MARRIOTTのARUBA SURF CLUBはMARRIOTTの予約確認をしています

Alex, I am happy you were able to entrust your vacation with me and that you had a fantastic stay. My primary goal is to meet the expectations of my renters, and I am happy to hear based on your review that I have accomplished my goal with yet another satisfied customer. I look forward to helping you plan your next vacation.

Guest booked last minute reservation for presidents week for three nights midweek check in at this resort which was sold out. Guest was informed for the holiday week that she needed to book for a week. However guest booked for the three nights anyway due to a system glitch. Guest was notified that she can have full refund or be upgraded free of charge to 2 one bedroom units for the first night and then move to a two bedroom. Guest opted to take the upgrade for the first night and at the time was very appreciative that we were able to get her a unit. Unfortunately yes I had a family emergency and was away. Sometimes things happen in life that are unpredictable but bottom line is guest booked last minute and got upgraded for free. Guest had where to stay and enjoyed her trip. I am always here for my renters and my 500+ five star stellar reviews from my multiple listings speak for themselves. I guess sometimes you just can’t please everyone.

To my future renters feel free to read thru my 60+ five star reviews. I am always here for my renters if needed as can be read in the reviews. It simply amazes me it took a woman six days into her stay to realize she needed to open the door as she was instructed to do so to access the lockout portion of the room. As far as the mask mandate goes....the masks are there to protect everyone. I have learned thru Covid that as mature adults we all need to respect one another as far as opinions go for mandates whether we agree with the opinions and mandates or not. These are trying times on the nation and may God continue to protect us all.

Thanks for the review. Traveler requested a midweek check in for less then a week over the Columbus Day holiday. The resort was completely sold out. I informed this to the traveler but he said he already had plane tickets and no one else could help him and he saw my stellar reviews and he asked me to see what I could do. It’s important for me to try to help my guests as much as possible. I am always available for my guest even if they are at the resort. I am easily accessible. I was able to get him an upgraded unit, a three bedroom with a spectacular ocean view on the 8th floor that was beautiful but I told him that the last night he would need to move and that I could guarantee that he would have a place to stay but since I took the last room left I can’t guarantee any type of view. Guest was thankful and he said great thanks so much. Traveler was also content with rate that he paid since it was significantly less than the rate he would have paid had he gone directly through the resort. Two days into his trip, he decided to ask the hotel for an ocean view room for the last night of his stay, while the hotel was sold out for Columbus Day weekend after I had told him that room location was not guaranteed due to the property being sold out for the holiday weekend. When he needed to move and the resort indicated to him what room he would get he made a big ruckus and he went to every manager at the resort to try to accommodate his request of which they couldn’t help him since the resort was at 100% occupancy. I spoke with him and mentioned I went to great lengths to get him this reservation and I made it clear that he would need to switch rooms. I guess he thought if he made a big enough “NOISE” at the resort they would be able to accommodate his request for a beautiful ocean view. Ironically when I spoke to guest at the resort initially he was so thankful and he said the resort was great and he was so happy. I have a significant number of reviews on VRBO and all my reviews are almost all five star for service and the resort is a five star and that speaks for itself. All I tried to do is to help a guest that no one else could help and everything was disclosed upfront that he would need to move. I guess there comes a time after you do so many rentals and after being on VRBO for over five years there is a traveler that stays who just isn’t happy. Ironically all I did was help him get a room at a beautiful resort that was sold out.