4 Bedrooms, 2 Bathrooms, Sleeps 7
- english, spanish
About Roy Gutierrez
Hi, I'm a software engineer, latino (south america), really easygoing, social, like to spend time with friends, playing sports, dancing latin music, and basically trying anything new. I love the vacation rental business so now I have switched full time, I found that I get more fulfillment getting a great review about how my property helped someone have a great vacation than staring at a computer screen, so here I am :). I have 2 full time vacation rentals and another part time. I'm totally dedicated to providing the absolute best service to my guests! Than you! Roy
Roy Gutierrez purchased this House in 2012
Check-in: 5:30 PM
Check-out: 11:00 AM
Smoking outside allowed
pets not allowed
Minimum age of primary renter:21
I need to know the # of people in your party, how many cars, and reason for traveling . Please provide this informatoin with your booking request.
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
The property had a bad smell to it
The property had a bad smell to it
I was expecting this type of review from this guest after I let him know everything I had of my mind and what I thought of how he treated the house, the vast majority of guests are a joy to work with but out of about 400 bookings in all my houses I can probably count with one hand the VERY select few that have no business being allowed to use these services, I have pretty much all 5 star reviews but will take this 1 star no problem to warn other hosts. This guest signed my contract about no smoking/no pets/etc, so he proceeds to put a dog into the house, I proceed to let him know that no pets are allowed in the house immediately giving him the benefit of the doubt that he missed that in the contract, he gets rid of the dog then 2 times he requests to extend the morning of check-out, both times I agree and then he ignores my texts asking for payment and decides to pay in the late evening (basically overstaying until he felt like paying) no apology whatsoever so then I knew I was dealing with someone that has 0 respect for other people, a 3rd time the "exact" same thing (after I had warned him that he needed to let me know the day before if he was extending and needed to make payment), in the morning of check-out he wants to extend (yet again), by this time I've had enough and I declined, thankfully he leaves. I went into the house with my cleaning lady and my cleaning lady was dumbfounded that someone could treat a house like a big garbage can, dishes and food everywhere (including chicken wings on the floor of the bedroom), floor was with gooey stuff all over the place, my booklet of guests sign in was all torned apart, he also violated the smoking rule and had the nerve to take down my "NO SMOKING" sign and put it away. Between my cleaning lady and I we spent about 10 hours cleaning the house (it was supposed to be 1 person but other people came in as well), basically we had to wash and wipe EVERYTHING (even the walls) to leave it the way my guests would expect the house to be!
The house was perfect. It was very clean. The owner was very helpful and available if needed. We totally recommend.
Perfect fit for our needs.
House was just right for us. The kitchen was well equipped. Beds were very comfortable. Clean throughout. Centrally located for Detroit area.
Roy is a fantastic host....he is very responsive, helpful, and we were thankful to rent from him!
Totally Tuned in to Guests' Needs
I am looking forward to another stay the next time that my family visits family in Detroit. It seems that Roy anticipated every need of his guests including aesthetics.The house was immaculate with a calming decor. He even provided a lovely bottle of wine as well as spices and condiments for cooking (which we did not do LOL as their are nice restaurants nearby.) My grandsons enjoyed the foosball game in the basement.
P.S. The screen on the screened in porch was torn. I texted Roy and he had someone fix it within the hour so that we could enjoy the porch sans mosquitoes. We especially appreciated his quick response.
The host was great! He was available when ever we needed him. The house was lovely and a great neighbor hood. I really enjoyed my stay.