Walk To Beach, North End Restaurants, Night Life Steps Away!

Thank you so much for your response Megan. We greatly appreciate your feedback. We are so happy to hear you enjoyed the stay and thank you for the kind notes. Don't forget to come back soon! We look forward to hosting you in the future!

Thank you so much for your response Jase. We greatly appreciate your feedback. We are so happy to hear you enjoyed the stay and thank you for the kind notes. Don't forget to come back soon! We look forward to hosting you in the future!

Thank you so much for your response Randal. We greatly appreciate your feedback. We are so happy to hear you enjoyed the stay and thank you for the kind notes. We always strive for 5 stars and we appreciate the feedback. Don't forget to come back soon! We look forward to hosting you in the future!

We are sorry to hear that you were dissatisfied with your experience Franziska. However, we respectfully disagree with several of the statements made in your complaint. Our team responded promptly to the concerns brought to our attention and dispatched both housekeeping and maintenance personnel to address the issues reported. We made efforts to resolve the concerns and provide an opportunity to remedy any issues during your stay. Unfortunately, you chose to check out before allowing our team a reasonable opportunity to fully address the matters raised. We were not made aware that you had decided to leave until after you had checked out. We also take exception to claims that do not accurately reflect the actions taken by our team. We take guest feedback seriously and are always willing to address legitimate concerns, but we believe it is important that the full circumstances be represented fairly. This property has welcomed hundreds of satisfied guests, many of whom have enjoyed excellent stays without issue. While we recognize that no guest experience is ever guaranteed to be perfect, we remain committed to responding quickly and professionally whenever concerns arise. We regret that your experience did not meet your expectations, but we stand by the efforts our team made to address your concerns and resolve the situation. Thank you.