Kohala Coast holiday lettings

The hotel is in fantastic condition and has been refurbished to a very high standard. The rooms are well equipped and the hotel facilities are great. The warm pool feels like a bath! However the service at the hotel is terrible. After a 30 hour journey to get there with two very young children, we were told we couldn’t check in until 3pm, this turned into 4:30. No information offered as to what to do whilst we waited. We had to change in the retuarant toilets so that we could get the kids in the pool. In the evening drinks service took nearly an hour. Room service was slow and then when it did arrive it was cold. We ended up having no dinner :-( The hotel has so much potential, but the service does not justify the price tag.