When I arrived, there was no power. I immediately contacted the number provided, and the person who answered identified himself as the property manager. He told me there was nothing he could do and that he would not be able to speak with the owner until the following day. The manager initially stated that the power would be restored within an hour. However, I had already checked the DTE outage information, and the estimated restoration time did not support what he was telling me. I asked him to provide proof or any updates so I could make an informed decision about whether I needed to spend additional money on a hotel for my family. I never received a call back, an update, or any follow-up communication. My calls and concerns were essentially ignored for the remainder of what was supposed to be my stay. I understand that power outages are beyond a host’s control. What is within their control is communication, customer service, and how they handle unexpected situations. Throughout this experience, there was no meaningful communication, no accommodation offered, no attempt to check on my family, and no empathy shown for the inconvenience we experienced. The lack of professionalism and concern for guests was extremely disappointing. I paid for a stay that could not reasonably be enjoyed, and I was left to figure everything out on my own. My birthday was completely ruined. I will not recommend or stay here again. So much money waisted for this property hotel accommodations