ファミリーゲッタウェイ!! 巨大なプライベート裏庭、温水浴槽、ペット可、ビーチ近く

Thank you for your review and for sharing your feedback. We’re glad to hear you enjoyed the property overall, and we’re truly sorry that the ants took away from your stay. Unfortunately, ants can be outside of our control, especially when weather conditions are a contributing factor. That said, we greatly appreciate you giving us the opportunity to address the issue during your stay and allowing us the time to get the situation under control and the ants back outside where they belong. We were also happy to provide compensation for the inconvenience. However, we’re sorry that our efforts to address the issue, along with the compensation provided, weren’t enough to make your stay a 5-star experience. We genuinely regret that this impacted your overall impression of your stay. Thank you again for your understanding and for giving us the opportunity to make things right. We hope to have the pleasure of welcoming you back for an even better experience in the future.

Thank you for taking the time to share your feedback. We're glad you enjoyed the outdoor space, including the turf and horseshoes, and that you found the home clean overall. We're sorry to hear that the bird droppings on the exterior master bedroom window and the spa temperature impacted your experience. My husband and I work very hard to provide the best experience possible for every guest, and we make ourselves available 24/7 to assist with any questions or concerns. I also sent you a welcome message upon your arrival with my personal cell phone number and invited you to reach out if you needed anything. Because we didn't hear from you during your stay, we believed everything was going well. We truly wish you had given us the opportunity to address these concerns while you were here. The spa temperature is fully adjustable because every guest has different preferences—some enjoy it hotter, while others prefer it closer to bath temperature. We would have been happy to help you lower the temperature and troubleshoot the jet pressure if needed. Regarding the exterior master bedroom window, the second-story windows cannot be safely accessed by our cleaning team and require a professional window cleaning service. We'll make sure that window is included in our next scheduled exterior cleaning. Thank you again for your feedback. We wish we'd had the opportunity to make these adjustments during your stay and provide the five-star experience we strive to deliver.