素晴らしいオーシャンフロントクリフトップ1500平方フィートのコンドミニアム、素晴らしい眺め、プライベートビーチ

Due to exceptional circumstances, Internet outage lasted a few days. The problem has been permanently fixed, but unfortunately only after Cathy's check-out.

Stove top is being replaced by a new premium Whirlpool model (we have to do it when the apartment is not occupied). Same for the light bulbs.

My best guest ever, took a good care of the property, would be happy to host him again and would highly recommend to other hosts.

This review is a mix of truth, exaggeration and lies. The problem the guest encountered was caused by a combination of 3 rare incidents: 1) after the apartment had been thoroughly cleaned, checked and prepared for other guests about 2 weeks before Christian’s check-in, those other guests had their flight cancelled and did not arrive; 2) the fridge broke some time afterwards, unknown to the owner, and ice melted inside; 3) although asked in writing to do so, Christian did not contact property manager Chris before arrival and as a result Chris had to meet him in a rush and did not have a chance to inspect the unit again. Our cleaner always does a great job so it can’t be true the unit was “dirty”, at least Christian never said a word to Chris or myself about it. The bad smell was just coming from the fridge opened and should be gone in an hour with balcony doors open. Chris offered right away to refresh the apartment but the guest refused. We started fridge repair immediately (Christian even wrote that “Chris has been very responsive”) but unfortunately parts are not available fast on the island. After the second night, Christian contacted me and told his intention to move out if the problem is not fixed soon. I sincerely apologized, offered a compensation AND replacing the fridge. That evening (in 4 hours after receiving the first email), I managed to find a replacement fridge to be delivered next morning. Until that time, I made an agreement with a neighbor to let my guest use her fridge. But Christian preferred to move out and started demanding a ridiculously big compensation. However, I strongly believe that the full cost of 3 nights that I have refunded was a fair compensation because, beyond the broken fridge, there were many other amenities and utilities in the unit that were used normally. By the way, I never said this was a guest’s problem – just suggested it could be easily mitigated if we bought (at owner’s expense) a large cooler with ice should the guest requested. But it seemed the guest preferred to focus upon maximizing potential compensation rather than minimizing inconvenience. Since Christian had moved out in the evening, we had no reasons to replace the fridge urgently on the next day. Regarding the ACs: Christian “forgot” to mention that the ACs were scheduled to run in FULL (unlimited) mode at night time, and in ECO mode (started via a 30-min timer) at day when most guests are not staying in the apartment. This is arranged to prevent

The guests had reported intermittent problems with water pressure that happened during their stay. The cause was probably the utility company on Monday and someone's mistakenly closing the valve in the water room multiple times on Thursday/Friday. These unpredictable events were not due to any fault from the host nor to owner's equipment breakdown. They have nothing to do with the plumbing problem that had happened few years back. However, we did everything possible to mitigate: - my property manager urgently came to the condo 4 times total to check the problem & to reopen the valve; - he put a lock on the valve to prevent its accidental closing; - he and myself have apologized to the guests; - in the document emailed to the guests prior to their check-in it was clearly stated that water outages do happen on the island and guests are advised to buy few gallons of drinking/sanitary water in case the stock kept in the apartment had been depleted; - guests' request for late checkout was immediately granted with no extra charge; - I offered a free one night at a future stay. Guest also complained about outdated info in the listing regarding the rooftop tennis court in the condo's Tennis building and the gym. I apologized for the former mistake made because neither me nor my guests used the court for the last few years (however, there are couple tennis courts open for non-members and one is within 15 min drive), but regarding the gym - the listing does not claim it's free of charge. So I was quite surprised to receive a message from the guest starting with "You have a beautiful, clean, well maintained property and we enjoyed our stay" but then demanding a compensation of two day's rental, like if they did not occupy the apt during the hot season, did not use its electricity and equipment worth tens of thousands for 2 full days. Sadly, the guest even resorted to threatening me with a negative review if I don't pay (email evidence does exist). I would not recommend hosting these guests - unless of course the host enjoys being treated like this for something that is absolutely not your fault.