Waterfront Middle Bass Condo w/ Pool Access!

Thank you for sharing your feedback. We're sorry to hear the cleanliness of the bathroom and floors did not meet expectations, and this has been shared with our cleaning staff to ensure closer attention going forward. The mattress and pillows were replaced new this past spring, and we haven't received similar comfort concerns from other guests this season, but we appreciate you letting us know how it affected your stay. We also regret that the check-in experience felt unwelcoming, as that is not the impression we want guests to have. We want every guest to feel comfortable and well taken care of, and we'll continue working to make sure the property reflects that standard.

Wendy, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We're not sure what contact you tried to email but we never received any communication from you at that time. We did provide you with detailed check-in instructions before your arrival but we're sorry that you could not find them to reference. Also, we do remind guests in our listing and check-in instructions that we do provide towels; we're sorry if this inconvenienced you. -We mention in our listing that the water is serviced from a well. Unfortunately, we cannot do anything about any apparent odor that may be a result of sulfur. We appreciate you taking the time to leave your review.

Hi Connie, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The property manager doesn't meet every guest at check-in. We send our guests an email 2 weeks before arrival to provide check-in instructions and pre-stay information to make check-in easy. -Guests have the option to connect to the resort Wifi for an additional fee, as advertised on the listing. -The landscaping of this resort property is designed to reflect a tropical rainforest type of walkway and garden. -The parking lot is gravel, and when rain has been substantial it can create some puddles in the area. We're sorry if this caught you off guard. -The listing states that the condo sleeps 4 people. We inventory the condo every year and provide 4 sets of essential items in the unit for guests' convenience. -We do what we can to make the best possible stay for all guests. While we try to accommodate all guests' comfort, we're sorry the mattress didn't meet your preferences. -Our tiny remote island comes with limited nearby social attractions but provides plenty of space to relax in privacy. Ultimately, it’s up to the guest how they want to spend their time in the area. Thanks for your valuable feedback as we continue to improve for future guests!