オレンジは新しい黒-モダンなw /プールと屋外の暖炉

Thanks for your feedback. While we encourage guests to leave the home in much the same condition as they found it, while emptying the dishwasher is always helpful to our cleaning staff, it is by no means a requirement and we apologize if it may have been conveyed as such.

We were surprised and disappointed to read April's review. Of the prior 21 reviews we have received, nineteen have been 5 star reviews and the other two were 4 star. This review stands in stark contrast to our previous feedback. We received no less than 12 emails from April prior to her stay, requesting everything from an early check in, payment with a different credit card and wine tasting recommendations. We were happy to provide our input as well as accommodate all of these requests. Furthermore, today we even returned her security deposit 5 days before it was due. With respect to the number of bathrooms, this is something clearly stated in the listing. Several more expensive properties of similar caliber with additional bathrooms are available through VRBO and perhaps those may have made a better choice for April. However, that's not something that is easily altered with our property. With respect to the ice machine in the fridge, that's a fair comment. It's not something we have regularly checked and will add it to the list of items we will check periodically going forward. We have a modern Samsung stacked washer & dryer that gets used quite frequently. We will underscore to our cleaning folks that wiping them down after each use needs to be more thorough. The home is fully air conditioned for guest's' comfort. Pillows tend to be a very subjective item - some people don't like them fluffy, some don't like them flatter. It is hard to please everyone on that front. We will continue to strive for excellence in providing the best possible service and experience for our guests.

You requested the refund of 1 nights, stay, which we thought was fair given the unforeseen circumstances. And you can see from the reviews of the property, yours was a rare experience. However you chose to leave a bad review, despite a response within 24 hours of your request. Hope it was worth the $850 we would otherwise have refunded. Reposting the review from the next guest to stay at the property after you - "The descriptions match the property, it is beautiful, spacious and worked perfectly. Will book this again next year for sure!"

Randee - thanks for the wonderful review. After many trials and tribulations we finally have the outdoor fireplace working. Sorry it was not ready for your stay but hopefully you can enjoy it on a future visit :-)