セカンドホーム：海洋保護区の素晴らしいプールのあるプライベートビーチハウス

Thank you for your review. Delighted you enjoyed it so much. For anyone wanting to book the house, I do try to help as much as possible with shopping advice to avoid having to do more than the one stock up that can hopefully be done on the way in from the airport (there is even a 24 hour supermarket that can be visited). It does of course depend on the length of the stay as even with plenty of fridge and freezer space there is only so long vegetables will last! Or in the owners case - the wine!

Thank you for the review Rachel - so glad you had a good time. Hope we can welcome you back again this year.

Thank you so much for your positive review. It is a huge relief after the very distressing review we recently received. We will continue to work to improve the experience for our guests and learn from our mistakes.

I am so sorry to see this very damaging review from a regular visitor. When our pool attendant put in anti algae one evening, we were shocked when the guest called to say that their costumes and one gentleman's hair and skin had turned yellow. We immediately called the supplier of our pool chemicals and they say the matter is still under investigation. I followed up several times and always copied in the guest. I am not sure what he means when he says 'its easy to say sorry rather more difficult to follow up and put meaning in these words'. The pool did clear and overall the guests had 1/1.5 days where they did not all swim in the pool. I offered them an extra day free which they declined. What began as a mild grumble seems to have turned nasty the more I have shown that I am following up and I am not sure what they are expecting of me. The guest complained that the container says you should avoid eye contact and later claimed that he had to buy medicine for his daughters eyes (he didn't tell me this until several weeks later). The container is referring to a concentrated state. The fact is we put in an algaecide for pools that mixed with 90,000 litres of water and we don't know why the problem occurred. We employ a maintenance person 3 - 4 times a week and use expensive rust convertor regularly on all the grill work in an effort to keep the degenerating effects of being so close to the sea under control. I re-covered several of the pool chairs recently (and the cushions on the dining chairs) and we are waiting for more of the same material to be imported to do the rest. The roof area is one of many chill out areas in a big house - it is an open area with a couple of sofa's. Monkeys play here, mess up cushions and chew up darts. Children play on the dart board and whilst it is another fun component to the house, we do not advertise it as a smart gaming area. The flat roof has proved difficult with regards to leaks inside the house which we are constantly re-painting and thus we have covered it with white PVC until such time as we can afford to properly re-roof this very large area. This roof is hidden by a wall and you glimpse it as you climb the steps, it's not something that is spoiling a view. We love this house dearly and put all we can afford into keeping it in good shape. We do all we can to look after our guests and staff. I apologised profusely to this guest for the inconvenience and worry and am devastated by this review.

Glad the team pleased again and hope we will welcome you back yet again in the near future.

Well its lovely to have guests like you so delighted that you are coming back!

I am so delighted that you enjoyed this little bit of heaven on earth and had such a positive experience. I will let the staff know your comments and show them it in on the website when I am next down there, they will be so chuffed! Thank you.