6/10 Okay
NATALIE S., Missoula
Nov 27, 2022
Liked: Cleanliness, location
Disliked: Check-in, communication
Need to Knows
The property and apartments are excellent options for your stay on Koh Lanta. The location is very private, has a great shower, and the internet is wonderful. However, the property managers did not have an after hours plan and had not given us adequate instructions to find the place. Our flight was delayed by 5 hours which meant we didn't get into the area until 7:30-8pm. When we called the owner, he was very upset and was not calm enough to help us problem solve. The language barrier didn't help. We ended up staying at a different location the first night, because we couldn't find it! Secondly, it was not disclosed in the VRBO description that there was an additional electricity fee. When we did make it to the apartment the next day, the owner had written down the meter reading which after our own observation was completely incorrect and would have cost us several hundred more dollars! When we mentioned the error, the owners did take off this fee entirely, but it should have been disclosed on the VRBO listing. With both instances combined, it made for an uncomfortable stay. Just be sure that you get really good directions before you arrive!
NATALIE S.
Stayed 4 nights in Nov 2022
