7 Mi Walt Disney World! Family Gem w/ Private Pool

From the owner: "Thanks so much for your kind words! We're glad to hear you found the home spacious and comfortable — and that you enjoyed the privacy and cleanliness of the pool. We work hard to make sure our guests have a relaxing and memorable stay, so it’s great to know that came through during your visit. Hope to welcome you back again soon!"

Hi June, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We were in a period of transition between two guest contacts during your stay, and apologize if you were given the incorrect information -Our internet service provider has let us know there was an outage lasting a day during your stay and reassured us that this will not be a recurring issue We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

Hi Carlie, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take cleanliness and maintenance concerns seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The dishwasher was working before your stay, but the previous guests left it in disrepair. We looked into replacing it but respected your request for privacy.- We're sorry the home wasn’t as clean as it should’ve been. A deep clean, including professional carpet cleaning and a patio pressure wash, has already been scheduled.- We’ll also ensure smoke detector batteries are checked more frequently so future guests aren’t disrupted.Thanks for your feedback—it helps us improve, and we hope to provide a better experience next time!

Hi Robert, we want our guests to arrive at a vacation home that’s 100% ready for their stay, so we take your feedback seriously. After following up with the homeowner, they wanted to share the following:- We had the carpet professionally cleaned before your arrival, which may have caused the dampness you noticed, and we’re continuing to update furnishings and address repairs like the dishwasher, ice maker, blinds, and door curtain.- We provided complimentary pool heat for your entire stay and are looking into the reason for the service interruptions.- We’ve resolved the stair tack strip and door lock battery issues, and we’re investigating the bathroom odor to make sure it doesn’t impact future guests.- We’re restocking the kitchen, adding more outdoor seating, and have asked Evolve to schedule new listing photos to better reflect the home’s current condition.Thanks for letting us know about your stay!

Hi Bill, thanks for your review. After going over your feedback with the homeowner, we wanted to share the following: - The owners recently purchased a brand new couch for the home, which provides more seating and improves the comfort for the guests. - When you reached out about the towels, the owners informed you there were extra towels in the laundry room. After you let them know you still needed more, the owners provided generous compensation for you to purchase any additional towels. The owners made every effort to ensure your group had everything needed for a most enjoyable stay. Thanks for letting us know about your stay!

Hi Jessica, we're glad you enjoyed certain aspects of this home, but sorry your stay fell short in certain areas. We followed up with the homeowners, who would like to share this feedback: - We apologize for any inconvenience you felt during your trip, as our goal is to provide a relaxing experience for all guests. - We're glad that our property manager was able to help with the missing toiletries, and we are sorry that those were not available upon check-in. - We wish you would have notified our manager about these other issues, as they would have been happy to address each concern right away. - We will fix the bathroom door and the kitchen cabinet. We had a busy summer and were not able to make repairs with guests in the house, but we will be sure that all items are taken care of promptly. - The parking is, unfortunately, not something we can control. The resort does not assign spots, so it is always first come, first served. Thanks for letting us know about your experience so that we can improve. We look forward to hosting many more happy guests here!