Lake Havasu Getaway w/ Pool, Hot Tub & Game Room

Shared from the owner: "Hi Christie, we are happy to hear that you thought our home was nice. Please know that our listing states the square footage and the number of bedrooms and bathrooms. We are sorry if you didn't see this information and weren't satisfied with the size of our home. All of the kitchen items have been updated since your stay. We do this twice a year- in the spring and end of summer rush."

Hi Jay, thank you for your feedback. We’re glad you appreciated the value and use of the home. We followed up with the owner after reading your feedback, who would like to address a few of your comments:- We were not made aware of the cleanliness issue at check-in, but we would have sent our cleaners back immediately had we known. This has been addressed with the team.- The AC filter was scheduled to be changed during your stay, and new filters were left on site. Filters are changed monthly, and your early check-in adjusted our original service timing.- We’ll review and restock the kitchen utensils to ensure future guests have everything they need.- Yard maintenance, including trimming the tree and cleaning up landscaping, is scheduled between guest stays. This work is already planned for April.You were provided with both an early check-in and a late checkout at no extra cost, and we appreciate you choosing our home. While we're sorry to hear you wouldn't return, we do take guest input seriously and will continue improving for future stays.

Hi Kassie, we're sorry to hear your stay fell short of expectations. The homeowner would like to offer some insight regarding the concerns you raised:- The 4 PM check-in time is set to align with Vrbo's standards, but we’re always happy to assist with early entry if guests reach out directly—we’re just a call or text away.- We apologize for the confusion regarding the pool; we'll ensure that it's clearly noted that it's unheated. Many guests still enjoy it year-round, and we’re sorry the spa heat had been turned down during maintenance—it’s part of the chemical balancing process and not meant to affect your enjoyment.- Regarding towels and supplies, each bedroom was stocked with two bath towels and hand towels, and extras like trash bags and paper towels are typically stored under the kitchen sink. If anything was missing, we truly wish we’d been notified so we could’ve brought more during your stay.- We appreciate the heads-up about the outlets and dartboard—these are now on our radar, and we’ll address them. We hadn’t heard of these issues before but are grateful to be made aware.- The casita includes only a mini fridge and microwave, and due to storage limitations, we don’t stock it with dishware or utensils. We also don’t provide kitchen extras like Ziploc bags or food containers, as noted in the listing.Thank you for your review. Your feedback helps us continue improving the experience for future guests.