4/10 Poor
Meghan A.
Jul 21, 2023
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Check-in process and communication with property manager unfortunately wasn't worth the stay
Beware that if you book this place, you will be asked to pick up the keys at a location 40 MINUTES AWAY from the condo. The condo is located on Whitefish mountain and you will be required to drive to downtown Kalispell to pick it up.
This was never communicated to us at all before or after booking the condo. The check-in instructions simply said to text Jade (property manager) the day before to arrange a time to meet to get the keys. It was only then I was told that key pickup was in Kalispell. I was already in Whitefish and asked her over 24 hours before if someone could meet me there. She never responded and I had to text again 2 hours before check-in, where I was told nobody could meet me elsewhere. It took me almost 1.5 round trip hours to get there and back to the condo to check-in. Extremely disappointing and bad business when I had paid $3k to rent the condo for 4 nights! This is totally against standard practice, which is entering thrental with keyless entry, or having someone meet you there to give you the keys.
I communicated this to Jade and was told that the resort wouldn't give the keys to guests. I told her I understand, but why couldn't someone meet me, even halfway? She never answered again and I received no apology.
The condo itself was pretty decent, although a few things were not clean (blinds had dust and the floor mat was covered in hair from previous renters).
It's sad the communication/expectations from the property manager completely ruined it.
Meghan A.
Stayed 4 nights in Jul 2023
