Escapade à Pigeon Forge avec Patio Couvert & Spa!

Response from owner: "We are aware of the dock and have been making repairs as they come, but supply chain, etc. issues have limited our ability to get someone in to completely repair it in a timely manner for some time now. We hope we can get someone in to complete the repairs as soon as possible!"

Thank you for sharing your feedback. We genuinely appreciate all guest input as it helps us improve and enhance the experience for future visitors. I’d like to take this opportunity to address some of the concerns you mentioned for clarification.You reached out on the first night regarding the pool table not being standard size, and I responded promptly. However, additional concerns were not communicated until after your stay. While I always encourage guests to notify us of any issues during their visit so we can address them immediately, I understand there may have been some miscommunication.Regarding your specific concerns:Pool Table: It is noted in the listing that the table is not full-size but is functional. We were unaware of any issues with the pockets prior to your stay, and we are now inspecting it to ensure everything is in working order.Front Door Chain: This has been noted for immediate repair to ensure guest comfort and security.Ceiling Fans: One fan was stored in the closet and not intended for use. The operational fans are being inspected and will be replaced if needed.Oven Door: The streaks are between the glass panels and cannot be cleaned without dismantling the door, but I assure you this does not reflect a cleanliness issue.Exterior Maintenance: We perform regular maintenance, but I will review the gutters and grounds to ensure they meet our standards.Hot Tub and Deck: Safety is a top priority, and while the deck is inspected regularly, I’ve scheduled an additional review to confirm everything remains in good condition.I want to assure you that your feedback has been taken seriously, and I am addressing the pertinent concerns promptly. That said, some points, such as the ice melt on the steps, are safety measures we put in place for the well-being of our guests.It’s also important to note that addressing these issues proactively during your stay would have allowed us to resolve them immediately. I always encourage open communication to ensure our guests have the best experience possible.Thank you again for sharing your thoughts. Your feedback is invaluable, and I’m committed to ensuring future guests continue to have enjoyable and comfortable stays.