25％削減しました、改造しました！ 最高の場所！ オーシャンから1ハウス。 魅力的な

This was a weird experience. On the second day of arrival, the guest emailed us on how they love the place and inquired on staying here for a longer period. Later my property manager noticed the screen windows were all taken off and guests were painting their car inside the garage (which left permanent paint marks on the floor). We inquired with the guests and were told to leave them alone. Ironically, guests later complained to VRBO on the flies in the room and they may contract COVID from flies, which has no scientific basis at all and which was resulted from them taking screens off the windows. Sorry for the hot experience since there was a heat wave during the stay. The Unit has no AC as most of the mission beach properties, but we provided many fans.

Hi Tim, Thanks for taking the time to review. Our apology for not being able to arrange the painting schedule to accommodate your stay(Painters rescheduled the exterior painting themselves without fully realizing the impact to guests). I truly wish you have contacted my property manager right away so we could have asked the painting company to change dates to paint. Sorry again. Minnie

To sad to see this review. This guest arrived one day earlier than her booked arrival date. My team responded quickly and accommodated her for the night in the front larger 3 bedroom unit with ocean view. We even gave her the night at the same price as the small unit (which usually is twice the cost). After moving back to the unit she booked which has no ocean view inside the unit , as clearly stated in the property description, she complained the unit did not have ocean view. I just hope she showed in her review at least some level of appreciation of what my team did for her.

I apologize for failing to record this booking to my property manager so it delayed check in. This is probably the only error on myself for the last 13 years ever since I started vacation rental. I was out of country traveling while the booking came in and sent a note to my property manager but did not realize the email did not go thru. I am glad we were able to sort out the issue and got you in. With regard to the front unit tenants using your spaces and W/D, I wished you had contacted my property manager who would surely clarify that with the other units. Sorry again for the experience.

Apologies for your experience. Thanks for point the issues out. 1. Just discussed with my property manager on improvements we will do — inventory of utensils to prevent broken pieces and also mixing up supplies between the two units(There was a large group before you rented both who took and left the drinking glasses to the other unit), ensure there are 6+ towel sets , pay attention of the hanging picture, etc. ( loose towel bar was fixed right after your departure) 2. Crack and some other handyman work were on the list to be fixed after summer, which is crazy period for handyman. 3. Cleanliness - we actually are proud of the job the cleaning crew does. I changed quite a few cleaning services until the current one. We got many compliments on the job she does. 4. Price- I followed the dynamic pricing suggestion from VRBO system. Not sure why big difference. But location wise it is a premium spot. Thanks again for sharing your feedback for improvement.