Rollin Tide C8 - Seagrove Beach

Connie, it was an honor to host your recent trip to the beach! We are truly glad to hear you enjoyed this beautiful property! We are thrilled you had a great stay and hope you choose to book all your future trips to the beach with us at Benchmark Management, we would be glad to have you. Sincerely, Benchmark Management.

Thank you for your wonderful review! We’re so glad to hear you had a pleasant experience and that your pup felt comfortable, too. 🐾 We appreciate your kind words and hope to welcome you back for another happy stay!

Thank you so much for the wonderful review! We are thrilled to hear you found the condo comfortable, quiet, and well-located, and that it had everything you needed for your stay. We are glad you enjoyed being just a short walk from the beach and would love to welcome you back again in the future! Warm Regards, Benchmark Management

Hi Nina, Thank you for your review, we are so happy that you enjoyed Rollin Tide C8, and our lovely beaches. We are glad that your dog had a fun time too. Come back soon! Sincerely, Benchmark Management

Thank you for taking the time to share your feedback. We're very sorry to hear that your family's experience did not meet expectations. Cleanliness and guest safety are priorities for us, and we're disappointed to learn about the issues you encountered upon arrival. Your comments regarding the plug-in air freshener, AC vents, tub drain, and the condition of the staircase have been shared with our property management and maintenance teams for immediate review and follow-up. We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify areas that need attention so we can improve the experience for future guests. We hope you'll consider giving us another opportunity to provide the quality stay you expected. Warm Regards, Benchmark Management

Susan, we cannot thank you enough for taking the time to leave us a review. We are so happy to hear that you and your family enjoyed your stay. The holidays are truly magical in 30A, we are so happy you got to experience this. It was our pleasure to host you and we look forward to hosting you again soon. Thank you, Guest Relations

Hello John, Thank you for your kind review! We're glad to hear the condo was perfect for your stay. We hope to welcome you back soon! Sincerely, Benchmark Management

Cheryl, We are so glad to hear you had a great stay at Rollin Tide C8! We strive to offer our guest a 5-star experience when staying with us at Benchmark Management and are so glad to hear that was the case for you. We'd love to welcome you back for another perfect vacation! Sincerely, Benchmark Management

Hi Joe, thank you for sharing your wonderful experience! We're thrilled to learn you had a relaxing stay at Rollin Tide unit C8, sounds like a great beach escape for you and your pups! At Benchmark, we are all about creating memorable vacation experiences and are happy to welcome you back always! Sincerely, Benchmark Management

Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your vacation and the location of Rollin Tide C8. Rollin Tide villas is in a fabulous location with a wonderful pool for everyone in the family to enjoy. We look forward to seeing your and your family again soon. Benchmark Management.

Suzanne, We are happy to hear you enjoyed your stay and that your pup was able to accompany you! We strive to provide our guest with the perfect spot for their trip to the beach. We hope you choose to stay with us again at Benchmark Management, we would be glad to have you! Sincerely, Benchmark Management.

Thank you for your feedback. We are glad you enjoyed the location, furnishings, and the clean, heated pool. We are sorry to hear about the maintenance and cleanliness concerns you experienced, including the stairs, shower diverter delay, and cabinetry condition. This is not the standard we aim to provide, and we have shared your comments with our team for follow-up and repairs where needed. We also want to kindly clarify that trash liners are provided in the kitchen for guest use, and we regret any confusion or inconvenience you may have experienced in locating them. We truly appreciate your honest feedback, as it helps us continue improving, and we hope to have the opportunity to provide a better experience in the future. Warm Regards, Benchmark Management

Vickie, Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. Our apologies that we let you down with the property condition. We work hard each and every day to bring ours guests the best vacation experience. We can’t wait to see you again and make it a complete 5-star experience for you. Sincerely, Benchmark Management

Hi Mike, Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. We work hard each and every day to bring our guests the best vacation experience. We truly appreciate the 5-stars it shows we do care about our guests and our properties. We can’t wait to see you again on our beautiful beaches of 30A. Sincerely, Benchmark Management

Here's a response you can use: Hello, Thank you for your feedback. We're glad to hear that you found the property clean and would consider returning to the condo itself. We understand your concerns regarding the beach access and appreciate your perspective on the local laws. Your feedback is valuable, and we will certainly share it with the appropriate parties. If you have any other comments or need further assistance, please let us know. Best regards, Benchmark30A

Thanks for choosing to stay with us at this property. Please note that our team is always available to assist guests with any queries they might have prior to booking. Had you reached out to us prior to booking regarding the pet fee, we would have informed you of the amount. Please note that this fee is not per animal, it is the overall fee inclusive of taxes and everything. Thanks for the positive cleaning remarks as we truly do our best to maintain these properties. We are sorry for the inconvenience with the glass door. Please be reminded that our team is always here to assist with any issues guests might experience once brought to our attention. Had you notified us of the door during your stay; we would have sent our team out to assist, so you could enjoy the vacation while we do the work. We are happy that despite the aforementioned issues you had a lovely stay. We do hope we can welcome you again soon for a much better vacation experience we know we can provide. Regards Benchmark Management

Thank you for booking with us, Jenny. We regret that you did not seem to get the vacation experience you felt you deserved. Fortunately, no other guest has complained about seeing a roach in the unit, but we are sorry that this was your experience. Additionally, the comfort level of a bed is usually rather subjective, and we regret that this one did not align with your preferences. Lastly, our agents are only able to make predictions regarding how crowded the public beaches might be based on patterns they have observed over the years, but they can never guarantee a particular outcome; we truly wish that you had gotten the beach experience you desired but hope that you were still able to enjoy your stay. Regards, Guest Relations

Thank you for sharing your feedback about your recent stay. We understand your frustration with the changes to beach access and the increasing crowds, which are unfortunately state-mandated issues beyond our control. We appreciate your perspective and hope you might consider exploring one of our many beachfront rentals on your next visit. These properties may offer a different experience and provide easier access to the beach. Thank you again for your comments, and we wish you the best in your future travels. Sincerely, Benchmark Management

Thank you for your honest feedback. We are glad to hear our team was responsive and helpful during your stay. However, we are very sorry the bed, sofa, patio door screen, and stairs did not meet your expectations. Your concerns are important to us, and we have shared them with our maintenance and management teams to address these issues promptly. We appreciate you bringing these matters to our attention and hope to provide you with a much improved experience in the future. Regards, Benchmark Management

Hello Melissa, thanks for staying with us at Rollin Tide C8, and for taking the time to submit this review. We are so happy to hear that you enjoyed your stay with us and that you loved our starter-kits! We have taken your cleaning remarks into account, we sincerely apologize for letting you down in the area of cleanliness. We have passed the comments on to the proper parties, they will ensure this is not an issue for future stays with us. Regarding the Wi-Fi, please note that although all our properties have internet access; we do not guarantee internet connectivity due to service being provided by an outside vendor. We do apologize for any inconvenience this may have caused during your stay, we can happily report however, that we have had no recent report of WiFi issues with this unit. Thanks also for your suggestions of the beach wagons and umbrellas, we will definitely pass them along to the proper parties to ensure a better beach vacation experience for all! Thanks again for choosing to stay with us! We hope we can welcome you another time! Regards, Benchmark Management

Sally, We are glad you enjoyed the location of this property and the pool! We are truly saddened to hear of your dissatisfaction with the unit. Our records indicate that we were never contacted regarding any issues while on your stay. Please do not hesitate to call us if anything arises during your trip. We would love the opportunity to right any wrongs that may take place during your stay. We will pass along the updates you believe this property could benefit from to ensure all future guest satisfaction. We hope you consider staying with us again, we would love to provide you with the 5-star vacation we strive for here at Benchmark Management. Sincerely, Benchmark Management UPDATE: Since your stay, we have increased the standard for our cleaners, following those with inspections and calling cleaners back to do the job properly when our standards are not met. The couches have been professionally cleaned more than once since the summer of 2022, and the owners have replaced the appliances and countertops! We'd love to have you back to stay in this unit with a whole new experience.

We greatly appreciate you taking the time to share your feedback as we aim to continuously improve our guest experience. It saddens us to hear you were disappointed with your stay. When we received communication from maintenance we were not aware of a portable air conditioner being available. Having no A/c is an urgent matter in our eyes, so we wanted to assist you quickly. We had decided to provide you with the option of moving to another unit or being refunded for the remainder of your stay if you chose to go home as we felt those would be the best options. We were unaware of any issues at the newer unit until you communicated that to us and we sincerely apologize for any inconvenience caused to you and your husband. We can assure you we wanted nothing more that to get your stay back on track. We even extended the discount for the new unit in hopes it'd be an upgrade, but understand it didn't meet expectations either. We always aim to provide guests with 5-star stays. Unfortunately, we do falter from time to time. We truly hope to welcome you back in the future to provide you with a truly amazing beach vacation. Sincerely, Benchmark Management

Thank you so much for your thoughtful review! We’re glad to hear you enjoyed the condo, the views, and the convenient walk to the beach. We also appreciate you bringing the ants and extra bedding to our attention during your stay so our team could address them right away. It was a pleasure hosting you, and we’d be happy to welcome you back again in the future!