Premiere Bungalow w/private pool & hot tub on 2,000 SqFt private patio

I am very sorry that the heating equipment did not work properly on the first attempt . We had this equipment replaced brand new and one of the systems had shut down . We had the issue fixed with in three hours of the reported issue . This issue was reported after 6 pm which is the only reason it was not fixed right away . We strive to provide an excellent experience which you can tell by our previous reviews . We are sad you have left only two stars as we did resolve all of the issues that comes with being the first group to use new equipment. This guest was very rude to management and ignored the community rules causing our unit to be written up . They also refused to check out on time not allowing the cleaning staff to enter and clean for the next guest .

Thank you for your comments .. we have always had pride in our home and have rarely not received a 5 star review when guests stay . South padre island at time does get strong wind and colder temperatures in the winter and the pool is cleaned once a week on a schedule . When it is very windy things can fall into the pool. As soon as it was reported (after hours) we instructed the resort to clean pool and it was the first pool cleaned the next morning . The pool does have a heating option however if you want to heat the entire pool and not just the jacuzzi it takes time , the jacuzzi on its own can heat in about 1 hour . We apologize if the shower curtain was not to standard and have replaced this as it was not reported to us by you or any prior guest and have pride in our home for us and our guests . We have also notified the cleaning staff to pay special attention to the fans for any dust . We thank you again for your stay .