Steps to Sparks Marina Lake, 2 King Beds, Gym

Hi Janice, Thank you for your kind words! We're thrilled to hear that communication was easy and your questions were answered quickly — that's exactly the experience we aim to provide for every guest. We really appreciate you taking the time to share your feedback, and we hope to welcome you back again soon! Cheers, Mark L. Director of Operations

Hi Kerri, Thank you for staying with us. We’re so glad to hear that the home worked well for your family and that you enjoyed your stay. We appreciate you taking the time to share your thoughts regarding the toilet paper and the bedroom TVs. Guest feedback like yours is helpful as we continue looking for ways to enhance comfort and convenience for future stays. Thank you again for choosing LussoStay. We look forward to hosting you again. Cheers, Mark L. Director of Operations

Thank you for your review, Dan! We are glad the location was as advertised and that you found the room clean and beautiful. We would love to welcome you back on your next visit to Reno! — The LussoStay Team

Hi Terri, It’s wonderful to know you enjoyed both the unit and the location, as these are two things we take pride in offering our guests. Your comments mean a lot, and we truly value having you stay with us. We look forward to welcoming you again on your next visit. Warm regards, Mark L. Director of Operations

Hi Jodi, We're thrilled to hear that our place was perfect for your needs and that you loved the property and its offerings. It's fantastic to know that you had a positive experience during your stay. We would be delighted to host you again if you have another tournament in the area. Feel free to reach out whenever you're planning your next visit, and we'll be more than happy to welcome you back. Thank you for choosing our property, and we look forward to hosting you again in the future! Cheers, Mark L. Director of Operations

Hi Brenda, Thank you for sharing your feedback and for staying with us. We’re glad to hear that you found the property itself to be very nice, and we understand how important it was to have the additional sleeping space available for your group. When the sofa bed concern was brought to our attention, our team promptly coordinated a replacement, which was delivered the following day to provide the additional sleeping arrangement for your group. We appreciate the opportunity to assist during your stay and your feedback regarding the property overall. Thank you for taking the time to share your experience, Brenda. We value your feedback and will continue to focus on providing a comfortable, thoughtfully prepared stay for our guests. Cheers, Mark L. Director of Operations

Hi Marcelle, Thank you for sharing such a wonderful review. We’re thrilled to hear the apartment was exactly what you were hoping for and that you and your family felt comfortable throughout your stay. It’s great to know the spacious layout, kitchen amenities, and cozy beds made your experience outstanding. We’re also glad the parking options and convenient setup worked well for you. Your kind recommendation truly means a lot to us, and we’d be delighted to welcome you back whenever your travels bring you to Reno again. Warmly, Mark L. Director of Operations

Hi Amanda, Thank you for providing detailed feedback about your recent stay at our apartment complex. We appreciate your compliments about the location, amenities, and dedicated parking. We're also pleased to hear that you made good use of the pool, hot tub, and in-unit washer/dryer. Your observations regarding the cleanliness of the common areas, such as the pool deck and the dog park, are duly noted. We will certainly pass along your comments to the complex's management to ensure that these areas receive the attention they need. We appreciate your feedback on the cleanliness, and we want to assure you that it has been duly noted. We will certainly address these concerns with our cleaning team, as this level of cleanliness is not our standard. Your feedback is invaluable in helping us provide a better experience for our guests in the future. We're delighted to hear that our team was responsive and helpful during your stay. Thank you for staying with us and we are excited to welcome you back in the future. Cheers, Mark L. Director of Operations

Hi Patricia, Thank you for taking the time to share your feedback. We truly appreciate your kind words about the area and the apartment complex, and we're glad you enjoyed the location at the Sparks Marina. It's a great spot, and we're happy to hear that you found it fantastic! That being said, we were surprised to hear about the concerns you experienced during your stay, as we did not receive any reports regarding these concerns during your time with us. We always encourage our guests to reach out if there's anything that needs attention, and we're here to address concerns as quickly as possible to ensure a comfortable stay. In light of the concerns you've mentioned, we are genuinely sorry that your experience fell short of what we strive to provide. Cleanliness is a top priority for us, and we have since reviewed this with our housekeeping team to prevent any future oversights. We would also like to confirm that there was no delay in check-in instructions as we provided you with the guest guidebook link containing all the important information on the same day we got the confirmation of your reservation. Your code was also activated 30 minutes earlier than your check-in time. As for the garbage disposal and maintenance response, we regret that it caused you frustration. We are continuously working to enhance our service, and we appreciate your patience throughout the process. Thank you again for your feedback—it helps us improve our service, and we're grateful you took the time to share it with us. While we're sorry your experience was not as positive as it should have been, we hope you’ll consider staying with us again in the future, and we will be more than happy to provide the stay you truly deserve. Warm regards, Mark L. Director of Operations

Hi Dominique, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the inaccuracy of the listing regarding the view. We understand how disappointing it can be to arrive and find out that the expected view is not available. We're glad to hear that despite this setback, the apartment you stayed in was clean, well-furnished, and comfortable, with a well-stocked kitchen. We appreciate your understanding regarding the issue with the ventilation system. It's unfortunate that cooking odors and smoke from neighboring residents affected your stay, but we're glad to hear that we werer responsive in addressing any issues that arose, such as providing a new toaster promptly. It's great to know that you enjoyed the outdoor amenities, like the walking loop around the marina, and that you felt safe and secure on the property. We are grateful for your patience as we work to compensate for the difference between the two units. Thank you for your feedback and for considering staying with us again in the future. We look forward to welcoming you back. Cheers, Mark L. Director of Operations