Starlight Ridge - Indoor pool & theater room

Thank you for sharing your feedback. We’re glad you enjoyed the beautiful, secluded property and still had an enjoyable stay overall. We sincerely apologize for the inconvenience with the hot tub. This was an unexpected issue that we were not aware of prior to your arrival, otherwise we would have communicated it to you in advance. Once we were made aware of the issue, we worked to have it repaired during your stay and are glad you were able to enjoy it for the final two nights. Thank you again for staying with us, and we’d love to welcome you back! To our future guests: The concern mentioned in this review has been addressed. Our properties receive professional cleaning and maintenance between stays to ensure they are properly prepared for each guest. If you have any questions or concerns before booking, please reach out to us. We’re happy to provide any additional information to help ensure the property is the right fit for your stay.

Thank you so much for your kind review. Kendall! We're so glad you had a great stay at Starlight Ridge and that our property manager was able to assist you when needed. Your recommendation means a lot to us, and we’d be happy to host you again anytime!

Thank you so much for your wonderful review! We’re thrilled to hear your family had a blast and that the cabin offered plenty of space and activities for everyone. We appreciate you staying with us and would love to welcome you back anytime!

I appreciate you sharing such candid feedback regarding your time at Starlight Ridge. It is wonderful to hear that your group enjoyed the theater room and pool area, but I am truly sorry to hear that other aspects of your stay fell short of expectations. We take the feedback about the water quality, the hot tub maintenance, and the comfort of our furniture very seriously. Please know that we are already looking into the water filtration system to address the concerns you raised regarding odor and residue, and we are evaluating our outdoor furniture and mattress choices to ensure a more comfortable experience for all our guests. I also apologize for the frustration caused by the communication process during your stay. We are currently refining our internal support procedures to ensure that concerns are handled promptly and by the right team members. Your detailed insights help us improve, and we hope to have the chance to provide you with a much more seamless and comfortable experience in the future.

Thank you so much for your wonderful review, Travis! We’re so happy to hear the house was perfect for your stay and that the pool and theater room were big hits with the whole family. It sounds like a great way to unwind after a busy day! We’d love to welcome you back anytime.

Hello Jesse! We're so glad to hear that you enjoyed your stay at Starlight Ridge! We strive to provide the best experience possible, and we absolutely love to hear that you're considering another stay with us!

Hello Joshua! We're so glad you and your wife chose to spend your honeymoon at Starlight Ridge! Thank you for everything, and we hope you'll stay with us again!

Hello Adam! We appreciate you deciding to stay at Starlight Ridge, and we are so glad to hear that your stay was a great one! We hope to have you visit again soon!

Thank you so much for the wonderful review, Paula! We’re so glad to hear you loved the cabin and had a great stay. We really appreciate your understanding with the hot tub issue—it’s great to know our team was able to resolve it quickly and get everything back in order. Your kind words about communication mean a lot to us, and we’re grateful for your recommendation. We’d love to host you again anytime!

Thank you so much for the kind words, Alivia! We’re thrilled to hear you had an awesome experience and that everything was taken care of quickly. It’s great to know communication and the property itself made your stay enjoyable. We’d love to have you back anytime!

Hello Dana! Thank you for staying at Starlight Ridge and for your kind words about the cabin and its amenities. We hope to host you again soon!

Thanks for your review, Cami! We appreciate your feedback. We are happy to hear you enjoyed your time at Starlight Ridge!

Hello Adriana! We're so glad to hear that you enjoyed your stay at Starlight Ridge, and we hope you'll return soon!

Thank you for taking the time to share your detailed feedback. We're sorry to hear that parts of your stay did not meet your expectations, and we sincerely apologize for the frustrations you experienced. We appreciate you bringing your concerns regarding the amenities, locks, cleanliness, furnishings, appliances, and hot tub to our attention. Your feedback has been shared with our team so these items can be reviewed and addressed as needed. We're glad to hear that you enjoyed the spacious layout, theater room, comfortable beds, and the supplies provided during your stay. Thank you again for staying with us. We appreciate your feedback and the opportunity to continue improving the guest experience. To our future guests: The listing is accurately described and pictured so guests can review the home's layout, amenities, and features before booking. Our home is professionally cleaned and maintained between stays, and our team works hard to address any concerns that may arise. If anything needs attention during your stay, please reach out so we have the opportunity to assist.

Hello Laurie. Thank you for staying at Starlight Ridge. We appreciate your feedback and apologize for any issues you encountered during your stay. We are actively working to resolve any water issues at the home. We hope to host you again!