Balcony w/ Mtn, City View: Gatlinburg Summit Condo

We're glad to hear you found the condo clean and appreciate you bringing these concerns to our attention. We're sorry that noise from a neighboring unit affected your ability to relax and enjoy your stay. When the issue was reported, we promptly contacted onsite management to investigate and address the concern. While we worked to resolve the situation, we understand it continued to impact your experience. As this is a shared residential building, noise from neighboring units can occasionally be heard, though we recognize this can be disruptive. We also appreciate your feedback regarding the window seat cushion and will review it with the property team. Thank you for sharing your experience, as guest feedback helps us improve for future stays.

Hi Donita, we're sorry to hear you were disappointed with your visit. We followed up with the homeowner after reading your feedback, and they wanted to share the following:As mentioned in the listing, our indoor pool and hot tub are currently undergoing renovations. While we understand your disappointment, please know we don't have direct control over the renovation timeline. There's a chance it may be completed this spring. Additionally, like many outdoor pools, our outdoor pool is open until fall but closes during the colder months. We genuinely appreciate your review, and thank you for sharing your thoughts with us.

David, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We are happy to hear you enjoyed the location of the condo and the views but sincerely apologize your stay fell short of expectations. - We take great pride in the standards of cleanliness and service that we provide for our guests. We apologize our cleanliness expectations were not met and have begun working with a new cleaning service to ensure future guests don't have the same experience. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues. Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. We hope to have the opportunity to host you again soon.

Hi Lisa, we're sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - Although we have no control over our neighbors' actions, we sincerely apologize that the construction upstairs impacted your stay - After reading your feedback, we have decided to replace our cleaner to ensure our condo is thoroughly cleaned before every check-in Thank you for helping us improve, and we hope you decide to stay with us again!