The Lost Compass at Big Bear- Hot Tub- Games-

Thank you for taking the time to share your feedback. We are glad to hear that you found the cabin cute, loved the hot tub, and overall had a great stay in Big Bear. We sincerely apologize for the disappointment regarding the distance to the water and the difficulty with carrying kayaks, as well as the condition of the fire pit chairs. We understand how important accurate details and comfortable outdoor amenities are for your experience. Your feedback has been passed along directly to our operations and property management teams so we can review our listing description for clarity and update the outdoor seating. We truly appreciate your honesty, as it helps us continually improve. We would love the opportunity to welcome you back for a much better and seamless getaway on your next trip to the mountains.

We are incredibly grateful that you took the time out to leave us a 5-Star review. Our team is so happy to hear that your family enjoyed your experience here in the mountains. We are all looking forward to hosting you all again!

We're delighted to hear that you had a great stay at our cabin! Thank you for choosing Big Bear Vacations for your getaway. We hope to have the pleasure of hosting you again soon for another wonderful experience.

Thank you so much for the fantastic review. We are thrilled to hear that you loved your stay at The Lost Compass, found the beds comfortable, and enjoyed the decor along with the dog amenities. It sounds like you had the perfect routine with morning coffee on the front porch and relaxing in the hot tub in the evening. We are also glad the quiet neighborhood, nearby market, and restaurants added to your experience, and that our communication team was quick and helpful throughout the weekend. We highly recommend you as a guest as well and would love to welcome you and your dog back anytime.

Thank you, Nicole! We’re so happy to hear you had a wonderful time celebrating your son’s 16th birthday! It’s great to know that the cabin met all your needs and that the location was perfect. We’d love to host you again for your next stay!

Thank you for taking the time to provide detailed feedback, Jacqueline. While we are glad the home's location was great for neighborhood walks with your dogs and you felt well supported by our communication, we are truly sorry that the cleanliness and amenities fell short of expectations. Unswept floors, stained rugs, wobbly backyard chairs, and insufficient dish towels are certainly not the experience we strive to deliver. Our housekeeping and maintenance leadership have been notified to perform a thorough deep clean and refresh the patio seating immediately. We appreciate your honesty, as it helps us improve, and we hope to host you again for a truly seamless mountain getaway.

So glad you enjoyed your visit with us Tyler! Our team is looking forward to hosting you again!

Thank you so much Danielle! Our team is looking forward to hosting you all again for more wonderful memories here at The Lost Compass!

Thank you for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay in our wonderful little home. We take pride in providing a safe and quiet neighborhood for our guests to enjoy. It's great to know that the location was convenient for accessing downtown, the lake, and nearby trails. Our management team strives to provide excellent service, including clear communication and flexibility with check-in and check-out whenever possible. We're glad that we could contribute to a positive experience during your stay. We hope to have the opportunity to host you again in the future and provide another memorable stay. Thank you for choosing Big Bear Vacations.

Thank you so much for your 5-star review. We are so pleased to hear you found your accommodations at Big Bear Vacations to your liking. Your review means a lot to us. Thank you for choosing us, and our team is looking forward to hosting you again soon.

Thank you for your thoughtful review! We're so glad you enjoyed the peaceful neighborhood, the proximity to the lake, and that the home was a good fit for your family and pup. The spa and game room are definitely guest favorites! We understand the trash drop-off can be an inconvenience, and we appreciate your feedback—it helps us work toward better solutions. We'd be happy to welcome you back anytime!

Thank you for your wonderful review! We're delighted to hear that you had a great time at our Boulder Bay home. It's fantastic to know that the cleanliness, thoughtful decor, and the amenities like the hot tub and games made your stay enjoyable. We're glad the property was comfortable for your group, including your large dog. We'd be more than happy to welcome you back soon! Your positive feedback means a lot to us at Big Bear Vacations. See you again soon!

Thank you, Brian! We're glad to hear that you enjoyed the house. We apologize for the inconvenience with the trash disposal—it’s part of the city’s regulation to help keep Big Bear clean, and we understand it can be a hassle. We appreciate your feedback and hope to host you again!

Thank you for sharing your experience! We're glad to hear you enjoyed the cabin, its cleanliness, and the fun game room, as well as the convenient location. We appreciate your feedback about the coffee and the property's privacy, and we'll take it into consideration for future stays. We hope to have the pleasure of hosting you again at Big Bear Vacations.

We're thrilled to hear that your winter vacation with Big Bear Vacations was a success! It's wonderful that the property met your criteria and provided a comfortable and enjoyable experience for your family and pet. We're glad to hear that the kids enjoyed the gaming equipment and that everything in the house worked well for you. We apologize for the minor issue with the downstairs shower door and appreciate your understanding. We're delighted that the flat driveway made navigating the snowstorm hassle-free. Thank you for your kind words, and we look forward to welcoming you back to this house or nearby properties for another fantastic stay in the future!

Thank you for your feedback. We’re sorry to hear that your stay was affected by the heat and maintenance issues. Your comments about the cooling system and the repairs needed are valuable, and we’ll address them promptly to improve our guests' experience. We’re glad you found the house well-stocked and enjoyed the backyard. We appreciate you bringing these concerns to our attention and hope you might consider giving us another chance in the future.

Thank you so much for your thoughtful review and the 4-star rating! We're glad to hear you enjoyed your stay overall, and we truly appreciate your feedback. It helps us identify where we can improve to make future visits even better. We’d love to welcome you back and provide a full 5-star experience next time!

Thank you, Ariana, for your 4-star review! We look forward to hosting you again soon!