This was our second stay at this property. The location is fantastic for everything RiNo has to offer, and the photos are mostly accurate. Unfortunately, this visit had a few more hiccups than our previous stay.The check-in and verification process was cumbersome, requiring multiple attempts, and the unit wasn't ready at the stated check-in time. The cleaning lady kindly let us in, but the lock code didn't work, requiring a 10-minute phone call to resolve. More concerning, shortly after arriving, two people we didn't know walked into our unit. I reported this immediately and was told someone would follow up, but never received an explanation. The unit could also use some maintenance, particularly compared to another unit we've stayed in at the property.I reached out privately before posting this review, hoping to resolve these concerns directly. I received an initial response two days later, but haven't heard anything further in the nine days since.Despite these issues, the location is hard to beat, and we'll most likely stay again for our annual event. That said, I would have expected better communication and follow-through from a professionally managed property. Hopefully, the host takes this feedback constructively, as a little more attention to check-in, maintenance, and guest communication would go a long way toward making this a great experience.