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Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋

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Wood Heat for winter
True Cabin
Share meals surrounded by rainforest greenery in this bright and comfortable dining space.
Privacy in a Tropical Setting
Share meals surrounded by rainforest greenery in this bright and comfortable dining space.

Reviews

8.8 out of 10
Excellent
3 bedrooms2 bathroomsSleeps 61200 sq ft

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Outdoor space
  • Parking available

Explore the area

View in a map
Volcano Village, HI
  • Place, Hawaii Volcanoes National Park
    ‪17 min walk‬
  • Place, Cooper Center
    ‪17 min walk‬
  • Place, Aloha Candy Company
    ‪17 min walk‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪42 min drive‬

Rooms & beds

3 bedrooms (sleeps 6)

Common Space

1 Double Sofa Bed

Queen Bed in the private master. en suite

1 Queen Bed

Queen second bedroom

1 Queen Bed

Twins or singles - 2

2 Single Beds

2 bathrooms

Shower over tub

Bathtub · Toilet · Shower only

Shower over tub combo

Bathtub · Toilet · Shower only

Spaces

Porch or lanai
Kitchen
Separate dining area
Garden

About this property

Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋

In the charming little town of the Volcano Village, only a few minutes from Hawaii Volcanoes National Park, you will find peacefulness and anonymity in your well-appointed rainforest house located in a half-acre of the trees of Ohia & Hapu'u.

Wake up to tropical birds' chants and giant hapu'u ferns' whisper outside your windows. Wake up! Explore the wonders of Pele in the park, swim with the sea turtles on a nearby Punaluu black sandy beach or go for a 30-minute stroll in Hilo's old town.

Get dinner in one of the great restaurants of Volcano Village or enjoy a romantic dinner in your professionally designed cuisine on a glass lanai. Then sit back and chill in the fireplace (wood is waiting) with a nice book or a DVD.

You'll be embraced with cozy cedar walls and a sofa wrapped around the living room, complete with an entertainment center and wood fireplace as you reach your building. We're happy to have prepared our kitchen for your cuisine. Three bedrooms are furnished with quilts of Hawaiian and plenty of linen. The property has two full bathrooms with plenty of towels and a lanai glass (porch). Bring your laptop along—we provide free Wi-Fi so that you can reach the Web and contact friends and family by email.

Ideal for one or two couples or up to six families. Two bedrooms have comfortable queen size beds and one has two comfortable twin beds. There are two bathrooms. The second bathroom is fitted between two bedrooms. (See the floor plan).

GE/TA 095-962-1120.01
STVR-19-358247
NUCR-2022-000513
Our prices include all fees. No hidden fees.

Add dates for prices

Amenities

Kitchen
Washing machine
Dryer
Free WiFi
Outdoor space
Mountain view

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Exterior
Historic Turn-of-the-Century Bungalow in the heart of Volcano Village.
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  • Kitchen
  • Washing machine
  • Dryer
10.0 out of 10, Exceptional, (1 review)
Historic Turn-of-the-Century Bungalow in the heart of Volcano Village.

House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Property Registration Number TA-095-962-1120-01, GE-095-962-1120-01
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

About the area

Volcano

Located in Volcano, this holiday home is in the mountains. Volcano Garden Arts and Volcano House are local landmarks, and some of the area's activities can be experienced at Volcano Golf and Country Club and Volcano Winery. Aloha Candy Company and Volcano Art Center and Gallery are also worth visiting. Discover the area's water adventures with snorkelling and surfing/body boarding nearby, or enjoy the great outdoors with rock climbing and horse riding.
View more Holiday homes in VolcanoOpens in a new window
Map
Volcano Village, HI

What's nearby

  • Hawaii Volcanoes National Park - 17 min walk - 1.5 km
  • Cooper Center - 17 min walk - 1.5 km
  • Aloha Candy Company - 17 min walk - 1.5 km
  • Volcano Garden Arts - 2 min drive - 1.9 km
  • Kilauea Iki Overlook - 3 min drive - 1.9 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 45 min drive

Restaurants

  • ‪Uncle George's Lounge at Volcano House - ‬6 min drive
  • ‪The Rim Restaurant - ‬6 min drive
  • ‪Lanikai Brewing Company - Volcano Taproom - ‬7 min walk
  • ‪Rico’s Tacos - ‬20 min walk
  • ‪Lava Rock Cafe - ‬11 min walk

Frequently asked questions

Is Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋 pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋 on 7 Jun 2026 start from £150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

On-site parking is available at the property.

What time is check-in at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

Check-in begins at 4:00 PM.

What time is check-out at Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋?

Checkout is at 10:00 AM.

Where is Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋 located?

Situated in the mountains, this holiday home is within 1 mi (2 km) of Cooper Center and Hawaii Volcanoes National Park. Aloha Candy Company and Volcano Garden Arts are also within 1 mile (2 km).

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 20 out of 36 reviews
Rating 8 - Good. 12 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 2 out of 36 reviews

8.0/10

Cleanliness

9.6/10

Check-in

9.2/10

Communication

9.4/10

Location

9.2/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Jim M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
A staycation with friends and family to relax, play some golf and hopefully catch the volcano erupting.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Cathy M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place for families

Overall nice place
Stayed 5 nights in Jan 2025
Response from VrboOwner on 25 Feb 2025
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

10/10 Excellent

Mark P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely, private and cozy. So close to the Volcano.
Nearby eats.
At home.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Terri C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cozy Cottage in the Jungle

Felt like we were in the middle of the jungle, loved listening to the wildlife while enjoying our more coffee out back. Close to Volcano National Park, which is why we were there.
Stayed 3 nights in Feb 2025
Response from VrboOwner on 11 Mar 2025
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

10/10 Excellent

Steven R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Volcano stay

Very nice and quiet!
Stayed 6 nights in May 2023
Response from VrboOwner on 9 Sept 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

10/10 Excellent

James C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great for a quiet getaway

We spent a wonderful week at this beautiful house in Volcano. Quiet and clean, we had everything we needed. Would definitely stay there again!
Stayed 7 nights in Aug 2019
Verified

10/10 Excellent

Jason N.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Camping Trip

Great location near a friend who lives on the island. Perfect place for before and after our camping trip on the island.
Stayed 6 nights in Sep 2023
Response from VrboOwner on 10 Oct 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

10/10 Excellent

Anne S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Cozy house surrounded by gorgeous rainforest

The location of the house was spectacular. Lush rainforest on all sides. The house was very cozy with soft lighting, warm textiles, carpeted bedrooms and natural wood everywhere. The lanai had a rain cover which was great.
Stayed 3 nights in Mar 2025
Response from VrboOwner on 8 Apr 2025
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

6/10 Okay

Diane Y.

Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
One of the 2 showers didn't work, NO water at all. Called management co. Casago Kona, spoke with a man who told me "It works, there's just a knob or something." I told him it was the same as the other shower, but the water wouldn't turn on. He said he would have the "On site manager call you and talk you through it." No one called. Cleanliness was poor, dirty silverware, pots and pans; sign in kitchen saying "must wash your dishes or will lose security deposit. Housekeeping not your maid. They are here to do quick turnovers." So the cleanliness of your dishes is dependent on who was there before you! Thick cob webs on windows and ceilings, dirty carpets. No kindling to start fire in wood burning stove which is only source of heat. Confusing structure of who to contact for questions/problems, different phone numbers in 3 different places. Address given in booking different than in email.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Casimir L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

No complaints.

House as described. Cosy and fun. Easy check in with code. Beds comfortable.
Stayed 4 nights in Dec 2024
Response from VrboOwner on 25 Dec 2024
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

10/10 Excellent

Douglas N.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house close to Volcanos National Park

It's like your in the jungle of Hawaii close to the National Park. Everything was great although it was rainy and can get cold at night up at that elevation.
Stayed 3 nights in Feb 2023
Response from VrboOwner on 9 Sept 2023
Great description of the setting Douglas! Thank you so much for staying with us at Casago Kona and we hope to have you back! Yes, it can definitely can chilly in the evening depending on the time of year.
Verified

2/10 Terrible

Bruce G.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
We reserved this for 5 nights but when we walked in the mildew was so bad that after the first night we got our money back and moved. There was one review that talked about mildew but all others seemed to say it was ok. The dehumidifier had a drain through the floor but that must have been clogged because the bucket filled up and with no one to empty it the unit would stop working. Vrbo treated us well and refunded our money for the other nights.
Stayed 5 nights in Sep 2025
Response from VrboOwner on 16 Nov 2025
Aloha Bruce, Mahalo for sharing your feedback. We are truly sorry your stay was impacted by these issues and understand how disappointing that must have been. Guest comfort and safety are our top priorities, and your comments regarding mildew and the dehumidifier have been shared with our team to ensure immediate attention and improvements. We appreciate your patience with the situation and are glad to hear Vrbo was able to assist with the refund. Mahalo again for bringing this to our attention. – The Casago Kona Team
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Jungle Volcano House

Perfect place for a family visiting the Big Island - especially if you plan to spend time at the National Park. This house was comfortable for a family of 6 and is super close to the park. We enjoyed being in the jungle and spending time on the lanai. The hydrangeas and other plants in the front area are beautiful, as well.
Stayed 3 nights in Jul 2023
Response from VrboOwner on 9 Sept 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

8/10 Good

Verified traveller

Liked: Check-in, communication, location, listing accuracy

Family stay

The location was nice and tranquil, beautiful mornings with nature at the back porch. The house needed to be aired out to get rid of the closed house smell. One of the showers did not work. Other than that we loved the place.
Stayed 5 nights in Sep 2024
Response from VrboOwner on 8 Oct 2024
Thank you for your wonderful feedback Jesus. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We are sorry that you experienced issues with the shower during your stay. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

10/10 Excellent

Suzanne L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful property, comfortable home, clean and cozy!

We were in Hawai'i for the Merrie Monarch Festival in Hilo, but love to stay in Volcano, because it's so quiet and cool. This home is quiet and cozy and well equipped. 3 bedrooms allow for plenty of space for 3 or even 6 people. Would have loved to spend even more time in the home, but "Merrie Monarch, das why"! :)
Stayed 5 nights in Apr 2023
Response from VrboOwner on 9 Sept 2023
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

8/10 Good

Min Z.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quiet and Close to Volcano Park

Charming, clean house tucked away in the forest, less than ten minutes from Volcano National Park and 45 minutes from Hilo. Not much daylight, and no central heat, but there's a wood stove (we didn't try though) and electric blankets on all the beds. The kitchen is well equipped, but we couldn't get the washing machine to work, and minimal consumables are provided, so guests are advised to bring shampoo and detergent if possible. The listing says it's wheelchair-accessible, but we caution that the front door is at the top of a staircase. We enjoyed our stay and would recommend this place to others.
Stayed 5 nights in Dec 2024
Response from VrboOwner on 21 Jan 2025
Aloha and thank you for you valuable feedback Min. We are glad to hear that you enjoyed your stay. We will be sure to update the listing in regard to the accessibility and appreciate you bringing this to our attention so that we can specify that there are a few steps. Thank you for choosing Casago Kona. We look forward to welcoming you back!
Verified

8/10 Good

Melissa D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic location and more than what we expected!

This property was great - set in the temperate rainforest area just 2 miles from the Volcano National Park. We walked around the neighborhood and enjoyed the meyer lemons from the property. The place was comfortable and had just about everything you need. We brought in some food to cook and the place had all the cooking ware you needed, etc. The fireplace was a dream as it does get cold at night. Loved the proximity to the park and we loved a visit to the golf course up the road from there and the Black sand beach about 45 mins beyond that. Great stay and we will be back for sure!
Stayed 3 nights in Oct 2021
Response from VrboOwner on 9 Sept 2023
Aloha Melissa , Thank you for the wonderful feedback . When most people think of Hawaii they think of waves and sand . Volcano National Park is a great place to stay for exploring enthusiasts . Sounds like we exceeded your expectations ! We are happy to hear you found everything you needed in the fully stocked kitchen . Yes indeed the fireplace is the perfect gathering spot for a cozy and warm gathering . once again we thank you for choosing Kona Now and we look forward to welcoming you back in the near future .
Verified

8/10 Good

joseph b.

Liked: Check-in, communication, location, listing accuracy

First trip to big island

Property as expected. Should also note that drive ways is not paved dirt road and the dehumidifier is not draining using the tube had to empty it daily
Stayed 4 nights in Jul 2023
Response from VrboOwner on 9 Sept 2023
Aloha, thank you for your valuable feedback and for choosing Casago Kona.We are disappointed that we did not meet or exceed your expectations. We hope you enjoyed your stay in Kona otherwise. We are looking into the issues reported in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona.
Verified

8/10 Good

Tricia R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great proximity to Volcano National park

Very close to Volcano National Park. We only stayed for 2 nights & spent most of our time out and about, but the living room was spacious enough for us to relax and watch a movie as a family. Home had all the supplies we needed. It was more “rustic” than I had mentally realized. I didn’t realize there is not just no heat but also no AC - but we were fine with the beds’ warm blankets and the weather was not humid. There were some bugs inside but the location is like a rainforest area so I’m not sure that is avoidable (plus with only being there 2 nights it wasn’t the end of the world).
Stayed 2 nights in Jun 2024
Response from VrboOwner on 25 Jun 2024
Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

4/10 Poor

Pippa s.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Nice enough

Cosy and comfortable. Could have been cleaner. Some simple and small details like salt, pepper and shampoo would have been appreciated as well as a clean out of all the crap that other guests have left. This property is managed by a company rather than a person and it shows. it's normal that in this area the houses use rain water and most places have a filtration system. We were not made aware that this place did not have a functioning filtration system until after we arrived which I felt was poor communication.
Stayed 3 nights in Feb 2025
Response from VrboOwner on 19 Feb 2025
Thank you for your valuable feedback Pippa. We are sorry to hear that the property did not meet all expectations due to the lack of amenities and filtration system. We do supply a starter pack of salt, pepper and shampoos but if this somehow got missed we apologize. We would have happily brought some to the property for you had we known. We are looking into ways to improve in these areas based on your feedback. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

8/10 Good

Sam B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Quiet remote jungle getaway in Volcano neighborhood

Kids loved the place and having their own cozy rooms with electric blankets. Was a nice change to go to cool/chilly Volcano after a week in the sun in Kona area. Fun to listen to the birds, watch the grouse. Volcano NP, lava tubes so close by. So fun to sightsee along saddle road when transiting across island. Clean, quiet. No ac or heat. Loud, always running dehumidifier. Complicated light switches. Limited overhead lighting brightness. Didn’t use the wood stove/heater, but was on the cusp of wanting it. Very hard to navigate rental car in and out of driveway.
Stayed 3 nights in Oct 2024
Response from VrboOwner on 15 Oct 2024
Thank you for your valuable feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We have noted the issues reported about the lighting and are looking into this in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.
Verified

8/10 Good

Sajid A.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Vacation

Great location for visiting volcanoes national park. There was a mistake about the cleaning. We arrived late in evening and property was not cleaned from prior guests. Contacted property manager and cleaning lady came at 10pm and made it right. So that part was excellent.
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

christine l.

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Awful place to stay, save your money

I am copying the message I sent to a very uncooperative property manager, we were on our honeymoon and never expected this type of experience!!!!This is ridiculous!!!! We did nothing wrong at your rental facility and the place was WAY below standards and not in any way ready to be occupied. As I stated to you on the phone the temp. outside was warmer than the inside. When we arrived there were NO starter logs, damp insufficient wood and damp newspaper, so we could not start a fire. The place smelled VERY musty and when I went over to the dehumidifier it was overflowing with water because no one emptied it! We were on our honeymoon and didn't arrive till late the first night so we just had to deal with it, not something you want on your honeymoon. We called the maintenance man the next day as instructed and he couldn't fix the dehumidifier and brought us over some damp starter logs which weren't lighting either. Then we got home later that day and the dehumidifier was supposed to be fixed, but, it wasn't done correctly and there was still a leak, which again we reported. The water damage was present on the 1st day. We in NO WAY did anything to make this happen it was already broken!! So we had to be inconvenienced again by the maintenance man. We had to do laundry and use the dryer, however, again the cleaning lady didn't do her job and we had to empty linens that were in the dryer. We placed them on the clean floor as it wasn't our responsibility to put away linens. During our phone conversation you specifically stated we would be getting a 50% refund and refund of cleaning fee and now you are backing out, all this information will be sent to VRBO and your property will be given an awful rating. You certainly are no property manager we would ever want to be involved with!! We will do our best to get money refunded through VRBO! Show original message
Stayed 4 nights in Feb 2020
Response from VrboOwner on 9 Sept 2023
I am sorry to say that sadly this guest was a nightmare to all staff reducing people to tears with her bully tactics. She called the cleaner the day after arriving complaining about the rain and her inability to make a fire. When the cleaner arrived with more fire starters and other items to aid she was yelled at non-stop as she made a fire, guest had no interest in learning how to make a fire. Noticing that the dehumidifier was not working our cleaner called the handyman to fix it and asked him to cut smaller pieces of wood for the guests. Our handyman promptly came over and was yelled at and treated with an amazing amount disrespect. He cut wood, tried to show them how to make a fire, but alas when you are yelling you are not hearing. The next day this guest called the handyman again yelling that his fix to the dehumidifier was not working, it is hard to fix things when someone is standing over you yelling. He fixed it this time, again tried to show her how to make a fire and again she made him feel horrible. On day 3 the guest finally called the property manager to complain. I timed her yelling at me before I could even say a word.. 10 minutes. The type of yelling reminded me of a young child having a temper tantrum. She told me she hated it there and could not spend another night. I told her to please leave; and that if she left by end of day that I would refund her half of her stay. After telling me she DID NOT WANT TO SPEND ANOTHER NIGHT in the house she then told me that I was a bad property manager and that was not a solution SHE DID NOT WANT TO LEAVE. After more yelling and screaming by her I asked her what she wanted me to do. Her answer was to install heat to the house. This is impossible as we do not have heat in Hawaii. I offered to find her other accommodation and asked her again to leave, she refused. I shared that unless she left our "deal" was off. I called VRBO to complain about her and they told me to call the police and evict her. I wish I had but we practice aloha here. Regarding laundry: The house had a check out the day this guest checked in and some sheets were still drying in the dryer when the cleaner had to leave for this guests check in time. A note was left explaining about the clean sheets in the dryer. The guest THREW THEM OUTSIDE on the DIRT she bragged to me during her ranting that she had done so.The cleaner returned yet again to take them home and yet again made her a fire and yet again was yelled at.
From a partner site

8/10 Good

paula k.

cabin

The moldy smell would have made it a 2 but the people and the other wonderful parts of the cabin stay made it a 4/5 star. Cabin was great rustic look on the inside and was wonderful having coffee supplies available for coffee in AM but previous renter caused a humidifier to overflow / spill over over the carpet and left it wet their whole stay but service tried to corrected / dry it out but by the time we came in at 11 pm there was a horrible moldy odor which almost knock you over. There were spiders & webs from ceiling but since you're in the jungle :) . There was a note of apology for the wet carpet. Could not start fire in wood burning stove due to no starters & damp fire supplies. Could not get hold of anyone till next day. Thank God for the electric blankets. Tracie and the service man came out right away but never could get rid of smell & they removed the spiders & webs from the ceiling & brought butane fire wands (matches in cabin were damp). Tracie also came back the couple days later with more fire starter wicks(?) because previous renter used all of their supply. Overall cabin would have been a wonderful stay except for the moldy odor stayed not matter how long humidifier & fan ran or fire burned. They will probably have to pull the carpet. Tracie & service man (sorry can't remember his name) was always available and very quick to help but the moldy carpet smell is very bad when the fire isn't burning to mask the smell. Overall the cabin was situated in a wonderful, beautiful area and if the moldy carpet spot is removed this would have been a wonderful stay.
From a partner site

8/10 Good

paula k.

beautiful cabin but moldy smell

The moldy smell would have made it a 2 but the people and the other wonderful parts of the cabin stay made it a 4/5 star. Cabin was great rustic look on the inside and was wonderful having coffee supplies available for coffee in AM but previous renter caused a humidifier to overflow / spill over over the carpet and left it wet their whole stay but service tried to corrected / dry it out but by the time we came in at 11 pm there was a horrible moldy odor which almost knock you over. There were spiders & webs from ceiling but since you're in the jungle :) . There was a note of apology for the wet carpet. Could not start fire in wood burning stove due to no starters & damp fire supplies. Could not get hold of anyone till next day. Thank God for the electric blankets. Tracie and the service man came out right away but never could get rid of smell & they removed the spiders & webs from the ceiling & brought butane fire wands (matches in cabin were damp). Tracie also came back the couple days later with more fire starter wicks(?) because previous renter used all of their supply. Overall cabin would have been a wonderful stay except for the moldy odor stayed not matter how long humidifier & fan ran or fire burned. They will probably have to pull the carpet. Tracie & service man (sorry can't remember his name) was always available and very quick to help but the moldy carpet smell is very bad when the fire isn't burning to mask the smell. Overall the cabin was situated in a wonderful, beautiful area and if the moldy carpet spot is removed this would have been a wonderful stay.

About the host

Hosted by Dawn & Ismael @ Casago Kona

Host profile image
Adeline is a licensed (RS 73045) on island property manager with over 16 years of experience in vacation rental management. We have a Kona Now office in town at Hale Kona Kai between the Royal Kona Resort and Kona Reef. Please come visit us when in town, we love to share our aloha with guests from all over the world. Call or stop by for restaurant recommendations, itinerary advice, directions and more. Our office has shelves of books and we welcome you to take and leave books during your visit. Even in paradise things stop working and we strive to replace or fix those things in a timely fashion for you. All of us at Kona Now live on and love our island and we look forward to sharing that with you.

Languages:

English, Spanish

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