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2/10 Terrible
Melanie L.
8 Sept 2024
Not what we expected
Upon entering the rental we noticed a musty smell and as we looked down realized it was the stained carpet. Every room in the space the carpet was stained. Next we noticed the walls had marks throughout. The grilles for the supply air had rust on them. The pans teflon was flaked off and the lack of cooking utensils became a problem. Trying to make the best of our situation we communicated with customer service. Specifically about the lack of baking pans and storage containers. They offered to provide some however, we specifically stated that we did not anyone in our space while we are not present. This was ignored and while we were out items were dropped off. Upon going on vacation i bring my sensitive work information with me. Knowing that someone came in without us present created great anixity. My wife and I did our best to not let this rental ruin our vacation with our 3 sons. It was not easy………. I stopped communication with customer service as I did not want another impromptu visit without us present.
