Booked this place 2 months in advance, had to wait 24 hours to get approval. Didn’t get the approval until 23 hours later. No big deal on that end. Got the message from “Steve” saying that I would get check in details two days prior to check in, and then a phone call from his manager one day prior. Neither of those happened. I spoke with Jake a month prior to arriving, and asked if an early check in at noon would be possible. He told me it wouldn’t be a big deal. Now fast forward to the day we get to Florida. Still haven’t received check in details, I reached out to “Steve” the night before, got a message back saying sorry for the inconvenience, and that he will send them first thing in the morning. The morning comes, no check in details. We get to Florida, I text “Steve” no response. So I decided to wait until after noon (12pm) to call him. No answer. We had the address to the property, went there and they couldn’t do anything because it was booked through VRBO. I finally got ahold of a Jake. Explained what was going on and he told me that “Steve” was out of town and that this wasn’t his problem. He told me a Mike would call me shortly. Mike never called. It’s now after 3pm, still no communication from anyone, and we were 23 hours away from home. I called Jake back and got Mikes number, and he said that first house keeping wasn’t done with the room, then pushed me into a “free upgrade” I asked why, and then he said there was a maintenance issue with our room. So he said I’ll put you at a different resort, which we didn’t want but it was nice. Still to this day have never talked to “Steve” I’m glad it all worked out, but be aware that there will be little to no communication when booking this property.