5BR, Waterfront, 350ft-Beach, Salt POOL OPEN, Renovated, 14 guests, EV Charger

Great guest.

Thank you for your feedback and for acknowledging our responsiveness. We sincerely apologize for the heating experience during your stay. Your visit coincided with record cold temperatures for Virginia Beach, which are well outside normal conditions for the area. The home uses an energy saving heat pump system that reduces temperature when the house is unoccupied. I did reach out during your stay to ask whether you would like me to disable this setting, but I did not receive a response. Had I heard back, I would have adjusted it immediately. Regarding the ice maker, this was brought to my attention and I would have been happy to send someone over to address it, but I did not hear back to coordinate access. Cleanliness is very important to us, and this is the first time we have received this type of feedback. We were not made aware of any concerns during the stay and would have gladly sent the cleaners back right away. We will still review this with our cleaning team to ensure standards remain high. The sofa is already planned for replacement as part of our upcoming seasonal refresh. We appreciate you choosing our home and your constructive feedback, and we would welcome the opportunity to host you again for a better experience in the future.

We apologize for the inconveniences during your recent stay. We have addressed the issues you encountered and want to assure you that everything has been resolved. We appreciate your understanding and patience. Regarding the tan blanket, we have thoroughly inspected our property and found no signs of bed bugs. We believe your discomfort was caused by something else, likely left behind by a previous guest. We also want to inform you that the recent storms caused damage to the roof vent, resulting in a leak in the master bathroom. While we initially attempted to fix the issue, it became apparent that further action was necessary. Therefore, the entire vent was replaced the day after your stay to ensure a lasting solution. Furthermore, we took immediate action to address the AC, garbage disposal, and pool concerns. Our technicians were on-site the same day to resolve these issues. Regarding the landscaping and fishing area, we apologize for the inconvenience caused by the delay in service. Our previous landscaper unexpectedly quit, and the recent storms further delayed the start of work with the new landscaper. We regret that this impacted the condition of the area during your stay, and we have taken steps to address the situation and restore the landscaping. Thank you for choosing our place, and we hope to have the opportunity to provide you with a better experience in the future.