The communication was excellent and very prompt, The parking lot was across the street from the building and did have in/out privileges which was convenient. Our unit was on the second floor and 2 of the 3 bedrooms were directly on the street. Only the "electronic" lock on the door was available and the lock in the door handle was missing, so my grown daughter wanted to leave right away and go to a hotel, but we stayed. We could hear the groups of people talking that were standing on the street and there were cars and motorcycles revving their engines and racing from 10pm until early morning making it difficult to sleep. We were not given enough bath towels for the number of guests so we had to ask the person at the desk to get 1 additional. One of the two hair dryers was broken. The water flow in the shower was poor at times and good other times. We had a tv in each bedroom and the living room, but the batteries were dead in some of the remotes, so we switched the batteries from one remote to the other, depending on which tv we wanted to watch. The dishwasher was loose in the cabinet, so we had to force the door closed before it would run. The unit is old and in need of repairs - cabinets in bathroom were chipped. The floor rugs had curled ends which was a safety concern for tripping. Plenty of closets but no dressers for clothes other than two small ones by the beds. The windows were so dirty you couldn't see out them.