Oceanfront | Patio to Pool & Beach | Aruba #105

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your feedback! One of our favorite things to hear is that guests found their own little slice of paradise during their stay.

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at in this property! We wish we could have earned all 5 of your stars since it sounds like you all had a wonderful time!

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your feedback! One of our favorite things to hear is that guests found their own little slice of paradise during their stay.

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your feedback! One of our favorite things to hear is that guests found their own little slice of paradise during their stay.

Thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm sorry to hear that our property did not meet your expectations. It's very normal for beach items to be more on the sandy side as it's impossible to get those fully clean and it's just normal with items designated just for the beach. You came at the end of the Summer so we had not yet done our annual audit of all the beach storage areas that we do each Fall and remove items that are broken. We don't find your feedback fair about just everything being worn out. No other guest reviews have said anything similar and being in the unit just last week personally, it's just not the case. Yes, we don't offer complimentary mid-stay cleanings but no one does. If guests want to have the property cleaned during their stay, regardless of the host, it would be an additional cost of course.

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your feedback! One of our favorite things to hear is that guests found their own little slice of paradise during their stay.

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your honest feedback! We love hearing our guests had a great stay!

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your honest feedback! We love hearing our guests had a great stay!

Hello and thank you for taking the time to provide Oceans Luxury Realty with your honest feedback! I'm delighted to hear that you and your family had a great time at in this property! We wish we could have earned all 5 of your stars since it sounds like you all had a wonderful time! The county was replenishing sand but it only took a couple of days and unfrotunately, no one was notified of the schedule because it was performed by the county.

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your honest feedback! We love hearing our guests had a great stay!

Thank you so very much for taking the time to provide Oceans Luxury Vacations with your honest feedback! We love hearing our guests had a great stay! For the noise on the pool deck, during the day you can certainly here people but the pool deck is only open from dawn to dusk so there's no noise at times when it would be bothersome. We do include the exact view from the balcony in the listing photos. You can see the ocean, but less so just because it's a lower floor. For check-in, there are physical items needed so it's necessary to have a key packet but our office is right on A1A, only 2 minutes max from Aruba so it's not inconvenient at all, you just simply stop by on your way in. We also include this information in your arrival instructions sent a week ahead of your stay so we do let guests know in advance. We couldn't provide you with an early check-in because someone else had checked out that morning but had it been available, we would have accomodated your request. It's just not something that is ever promised, only the 4PM check-in time is which we did provide. It takes the full 6 hour window to fully clean a 3 bedroom unit and do all of the laundry, there's no way to finish earlier. It's not about prioritizing, it's about if a property is back-to-back with guests or not. There is indeed full time staff on site at Aruba Monday-Friday like most other complexes. They are very visible and in the office with the big glass window as soon as you walk into the lobby. Even still, yes, if you had a concern with your condo you'd still need to reach out to us because condos are always individually and privately owned. Even if a condo complex had 24/7 staff, they are still privately owned and the owner or property manager would be the one to handle any unit concerns. For the freezer, we did arrange a vendor to come the very next morning when you let us know late that night. There would have been no other host who could have come sooner. Also, it was just a freezer light bulb and not anything wrong with the freezer. Given all of these factors, we do not feel we earned anything less than a 5 star review and we were sorry to see your review when you told us you were having a great time when we checked in with you the morning after your arrival.