Mears Retreat w/ Hot Tub, Fireplace & Dunes

Hi Beth, We are happy to hear that you enjoyed your stay! Don't hesitate to let us know if there is anything that we can do to make your next trip with us a 5-star experience. Best, the Evolve Team

From the Owner: "We’re sorry to hear the property did not meet your expectations. We take cleanliness seriously and have a thorough service performed after every guest’s stay. If anything is ever out of place, we encourage guests to notify us right away so our team can address the issue promptly.The home is located in a wooded area, which means you may occasionally see local wildlife, including mice. We keep preventative traps around the property and have not had any reported issues this year. Our cleaning crew checks these regularly to ensure everything is in order.For lawn care, regular mowing is scheduled, but if your stay happens to fall between services, we do have an electric mower available in the garage for guest use.Thank you for your feedback, it helps us continue to improve the experience for future guests."

Hi William, thanks for taking the time to leave a review. After reading your feedback, the homeowner wanted to share the following: - We're glad to hear you enjoyed the location and had a good time - We were unaware that the trundle beds were broken. Thanks for letting us know so we can repair them. We apologize for the inconvenience - The kitchen counters and sink will be replaced in August 2022 - We have ordered three more trash bins that our guests can use Thanks again for reviewing your stay and providing your feedback!

Owner's response: "Caitlin, We want to thank you for your continued support over the years we were sorry to hear this trip was not satisfactory. We were happy that you have enjoyed our home and the location is a good fit for you. We do respond to repair requests in a timely manner as they get reported to us. We were at the property recently and spent most of the week there, we'd like to clarify some of your points. - Regarding the grass, it is at a normal level, we are in a forest setting with lots of pine trees and needles on the ground so the amount of grass is quite limited. Because of the location, we do have poison ivy on the property. - The hot tub cover is on backorder, we ordered it about 30 days ago. The manufacturer advised it would take 30-45 days for delivery. The temporary cover was placed by the hot tub maintenance company last week and the one is arriving shortly. The hot tub is cleaned and serviced every week, by a local service company. We provide the number to renters in the welcome book in case there are any issues. Sometimes renters remove the floater with bromide capsules and it causes the water to go green. The floater must stay in the hot tub at all times. - Regarding the refrigerator, we are not required to provide a second refrigerator, it's done as goodwill. It worked perfectly fine for me and my family when we arrived after you left. I don't know what their problem was perhaps too much food to the point the doors would not close. Maybe it needed a little defrost action to start operating normally. It was working OK before and after your booking. - The roof leak was reported, this was the first we've heard about this. No one else had any issues before. It appears that the sealant around the bathroom exhaust pipe was a little cracked. I called the roofing company and it was fixed this week at their first available appointment. The roofers came out right away to assess the situation but did not do the repairs while the tenants were there, because there was no more rain. We look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver."