Perfect 2-bedroom townhome with AC in Philadelphia

Thank you, Miguel, for your review. We appreciate you taking the time to share your experience. As you mentioned, some of the concerns involved external factors that were outside of our control, including the neighbors located several doors down from the property. Despite our strict no-refund policy, we offered you a refund in good faith as a courtesy. We also explained the refund process and how you could retrieve the funds, but you ultimately declined to accept the refund. We take our guests’ experiences seriously and always do our best to address concerns when they arise. We are proud to be Superhosts on Airbnb and remain committed to providing our guests with a comfortable and positive stay. We sincerely apologize that we were unable to control certain external circumstances during your visit, and we appreciate your feedback.