Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had A group of mennonites/Amish above us and across the hall that arrived the end of our first week. Everything went down hill from there. They we disorderly, drunk and LOUD into early morning hours. We contacted Justin who told us to call police, which we did. Then Justin informed us if they continued to be disruptive he would have them removed from premises. This was on Saturday. We gave it a couple more nights and although the y go a bit better, by Tuesday we were fed up. We were told Justin was off and Allson at the desk, called to see if they would put us in a different room ( we later found out there was a a room available) he said no. He said he would refund us for the rest of the days, as we decided at that point to leave. These people that were making the noise had several complaints other than us and I believe they did some property damage as well. We have been guest at HOS several times over the years and NEVER experiences this. We won't be going back. The unit itself was nice, but a little dated. The Cresant Club across the street was pretty loud until bars close....but truthfully, it was the guests in 402 that ruined our stay and our 41 year Anniversary. Justin did not handle this appropriately. He even told us on a voicemail that t=he could not communicate with the folks in 402 because they were very intoxicated. I have record of that on my phone yet,He should had them removed like he said he would upon further complaints but he didn't follow through. Instead, we left. The rest of the staff was excellent , the room was very clean, the view was nice and we have no other complaints other than how Justin choose to handle this situation. Apparently his word means nothing.