Stylish 4 Bedroom / 4 bath in the Loop | Sleeps 12 | Roof Deck

Shameiz, we're very disheartened to receive a 2-star rating given that we had positive contact with you throughout your stay and you even wrote in your review that "the place is perfect" other than a perceived noise issue. This apartment is very typical for downtown Chicago with some ambient noise, but we provide noise machines and earplugs for light sleepers. Most guests adjust quickly and have no trouble sleeping.

Hi Erica! We're so sorry that the rooftop was closed for safety reasons to allow the landlord to complete a repair. Unfortunately, this was completely out of our control, but it is now back open and we hope to host you again!

We appreciate guest feedback, but feel it's important to provide additional context for the benefit of future guests. First, during Philip's stay, one of the elevators was undergoing temporary maintenance. While this was certainly an inconvenience, at least one elevator remained fully operational at all times, and there were never any safety concerns. Second, the building's pool was unfortunately closed for a single day because someone dropped broken glass in it, requiring it to be professionally cleaned and inspected. We completely understand that this was frustrating, but it was a one-time isolated incident out of our control. When we reached out to assist, Philip unfortunately informed us that he intended to leave a negative review regardless of any solutions we offered. Regarding the apartment itself, we stand by the quality of the accommodations. The home is professionally furnished and the beds feature 10-inch memory foam mattresses on high quality platform bed frames. We also provide complimentary sound machines and earplugs as an optional amenity for light sleepers, though many guests never use them. We take cleanliness, maintenance, and guest comfort very seriously and always jump at the chance to fix any issues within our control during a guest's stay.