Quiet Catskills Getaway w/ Deck & Mtn Views

Hello Michele, thanks for letting us know about your stay! The owner would like to share the following: We are happy to hear that you thought the home was lovely. While bed and mattress taste is subjective, we apologize that you were not completely comfortable and that the beds in the home did not suit your personal preferences. We strive to provide a 5-star experience to our guests and wish you had contacted us during your stay so we could address these concerns immediately and effectively. We go above and beyond for our guests and we are confident future guests will have excellent stays!

Hello Juan, we’re so glad you enjoyed your stay! After sending your feedback to the owner, they’d like to clarify the following: - Since a bed couch isn’t available at this property, we don’t market it as an additional sleep option in the listing. Our advertised max occupancy is 6 since we have 6 sleeping spaces for guests. The beds we have available for guests are listed correctly in our listing description. Thanks for letting us know about your stay!

Hi Yuvika, we have passed your comments on to the homeowner who would like to share the following:We are so disheartened by your feedback and feel that your star rating is not accurate or warranted. We communicated multiple times throughout your stay including approving your late checkout request. none of this was mentioned, only that you and your guests had a lovely time. The kitchen cupboards are full of fresh coffee,tea, seasonings, oil, etc. We use a professional cleaning company that does a thorough job of preparing the home for guests. The cleaners take pride in making sure that the cabin is cleaned upon your arrival. If you had concerns about the cleanliness, bringing it to our attention would have helped resolve the issue.We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

Hi Rosalyn, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.- We were unaware of any issues or concerns during your stay and take our guest feedback seriously. We wish you had reached out during your stay, we would have prompty responded and been more than happy to help. Although each room has lighting, after reading your feedback we will add an additional lamp to the bedroom referenced. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Owner's Response: "Thank you for your review! For future guests, there is a welcome sheet on the back wall next to the sliding glass door. Aside from the Wifi password, there is fireplace information, plus shortcut directions to Plattekill Ski Resort that is a 3-mile drive."