2/10 Terrible
Paulo S.
13 Jan 2024
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Nightmarish
Title: Nightmarish Stay - Unacceptable Cleanliness and Lack of Essentials
Our recent stay at a VRBO home was nothing short of a nightmare. Upon arrival, the residence was in complete disarray, with belongings scattered everywhere from the previous occupants. While they sent a cleaner, the single person tasked with the job was insufficient for the extensive cleaning required.
The cleaning process stretched well past 11 pm, violating the agreed-upon 4 pm readiness and disrupting our plans. To make matters worse, the house was still dirty after the cleaner left, compelling us to continue cleaning until the early hours of the morning, past 1 am. We even had to wash towels, a basic amenity one would expect to be clean upon arrival.
Adding to our dismay, the house was inadequately equipped. We had to purchase laundry detergent to wash the dirty towels left by the previous occupants. Additionally, we had to buy dish soap and even toilet paper since these essentials were not provided.
Interactions with the gate personnel were marked by extreme rudeness, further diminishing the anticipated enjoyment of our stay. Despite numerous attempts to contact the property managers after the cleaner's visit, we were met with unresponsiveness, adding to our frustration.
The offered dinner reimbursement was a small consolation for the inconveniences we faced(which has not yet been reimbursed since emailing them). We feel compelled to warn other travelers about our experience. The inability to
Paulo S.
Stayed 3 nights in Dec 2023
