Game Room, Fire Pit & Putting Green: Glendale Home

Hi Terese, we want all of our guests to rest easy when they stay with us, and we're sorry that you weren't completely satisfied with this property. After following up with the homeowner, we would like to share this feedback: - The house is always thoroughly cleaned between guests, and they will inspect it for any broken items. - The Welcome Book states that lawn and pool maintenance come every Tuesday so that guests know to expect them. - The house is just as pictured except for the diving board, which they had to remove for insurance purposes. Thanks for your feedback; we will continue to work with the homeowners to provide a clean and comfortable house for future guests!

Hi Kyle, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:-Our cleaners have been providing cleaning services for all of our properties, including our personal property, for nearly twenty years. We recently dedicated almost four full days to address extensive damage at the property, documented with photographs and reported to Evolv,e which highlights the significant repair costs incurred due to the damage caused by the previous guest. We promptly cleaned and repaired the property to the best of our abilities before the arrival of the next guests, ensuring it was left in pristine condition.-The trampoline was removed and placed with the bulk trash, but the support poles for the netting were not taken down in time. Following Airbnb's recommendation against having a trampoline, we have dismantled it completely. We apologize for the delay in removing the exterior poles, which was an oversight on our part.-The exterior chairs that were damaged by the previous guest were removed from the backyard and placed by the driveway. They were replaced with new patio furniture before your stay, so there were no broken pieces left by the pool. Additionally, approximately 20 extra chairs are stored in the garage for guest use.-Given our desert location and the monsoon season, nightly dust storms can occur, leading to additional outdoor dust. We apologize if there was any excess dirt or dust outside during your stay. Rest assured, we routinely clean and maintain the entire outdoor area after each guest's departure.-We believe the kitchen was clean and free of food when we prepared for the next guests. If you have photos showing otherwise, we would appreciate seeing them for reference.-Regarding the oven, the guest contacted us about how to use it. We informed them that the instruction manual was in the kitchen, which they later confirmed finding. Unfortunately, the manual seems to have gone missing since then, so we have replaced it with a new copy. Additionally, instructions are also printed inside the oven door for convenience.-The bathroom sink has a minor issue where the handle needs to be pushed down firmly to stop a leak. This has been verified and will be addressed.-The towel rack was damaged by a previous guest and should have been fixed. We apologize for missing this.-The bedframe had been damaged and inadequately repaired by a prior guest. It has now been replaced.Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

Hi Melinda, the right vacation home is everything, and we're disappointed that this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We will go go through the house and take a look at all the issues you have brought to our attention, including the blinds, door handle, and refrigerator. - We will also take inventory of the kitchen to make sure future guests will have everything they will need. - We competitively set our rates to be in line with comparable homes in the area. - We will communicate with our guests and our pool and lawn maintenance so guests know when they will arrive. We will also work with our pool maintenance to make sure it is 100% clean for guests. Thank you for taking the time to leave a review.

From the owners: "We are sorry to hear you were disappointed with your stay. We were glad to take care of all of your concerns right away, fixing or replacing every item mentioned, and we did everything we could do to accommodate your requests. Thank you for your feedback and your stay."