2/10 Terrible
Keegan M.
21 Sept 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Unprofessional Hosts and Unsanitary Rental
Upon arrival to my stay, I noticed an unpleasant smell when walking into the place. Once I turned the AC unit on (which had not been on for a while due to how extremely hot and humid it was in the room) the smell got stronger. I decided to take a shower to cool down which led the floors to be a safety concern considering there was no shower curtain or anything to stop the water from spraying onto the floor. There was a mat for right out of the shower but the water sprayed past the mat and caused the tile to be slippery. After the shower I could still smell the odor so I went to the A/C unit and discovered that was where the smell was coming from. I took pictures of the mold-like appearance on the vents and in the unit itself. I informed the hosts that I did not feel comfortable staying there due to health reasons. I did not receive a response until over 24 hours later!! I contacted Vrbo and informed them that I did not even stay at the rental for hardly any of my stay and asked for a refund. THEN the hosted responded after the complaint had been filed and told me they would not be offering a refund. This place is not sanitary and the hosts are not professional at all.
Keegan M.
Stayed 2 nights in Sep 2024