Walk to Main Street: Cottage w/ Sunroom in Hyannis

Hi Melissa, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We do our best to keep the outdoor area looking nice. The listing pictures were taken during a different season and there are seasonal flowers that come out and then later go dormant when the seasons change. However, we do have plans for a landscape team to make some changes in the off-season. - Based on your feedback, we have had the home deep cleaned since your stay. We do use a cleaning service to have the home professionally cleaned before each guest's arrival. We have also purchased new towels for our future guests.- We wish you had contacted the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve your concerns immediately so that you could enjoy the home. - We checked and didn’t see that any of the cups were missing. As is standard for vacation rentals, the homeowner provides a starter supply of essentials for guests’ convenience. - Guests may have to purchase additional supplies, especially for longer stays or larger groups. We will also add more dish detergent for our guests' use. We apologize for the inconvenience.- Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!