2/10 Terrible
Verified traveller
9 Oct 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overcharging old, dirty and noisy apartment.Avoid!
Apartment looks in much better condition in pictures, on arrival everything is worn out and in bad shape. Old building by a very busy main road, nothing but street noise floods the apartment and this was with the windows shut in winter. Can't imagine what it would be like in summer with the windows open. The toilet, shower and sink has been squeezed in to a old broom cupboard, no space to move, you can shave while on the toilet as the sink is literally on your lap.
The apartment does not reply back to emails for information and early check in request. On arrival be ready to read the 3 page information sheet they email you for self check in, if payment has not been paid in full prior to arrival, you cannot self check in and staff is in the office from 3pm to 4.30pm Sunday to Friday and no office hours on Saturday and if you miss this window you have to call the out of hours number etc. This is all explained in the 3 page email.
50% of the booking was charged when first booking and they tried charging me the full amount on arrival until my proof was shown the other 50% pain completing full payment which I thought. The day before checking out I was charged another 50% unknowingly, totalling a 50% payment of the booking which I am having to chase up with the limited work hours they have. I have been told they cannot find my booking or the extra payment taken out but all is proven with my statements. Avoid the hassle and stay at a more reputable hotel or apartment.
Verified traveller
Stayed 3 nights in Sep 2019