Perfect Spokane Guest Retreat Near Downtown!

Thanks for sharing this. Really appreciate you being upfront about the things you noticed, and I’m glad the stay still ended up being a solid fit during a tough couple of weeks. Happy the price and location helped keep things low-stress while you were recovering. Wishing you a smooth, steady healing process. And if you ever need a place again while you’re in town for medical care, you are always welcome back.

Our customer's experience is our utmost priority. We really appreciate your stay. We hope to host your next visit.

Hi Patrick, Thanks so much for the thoughtful review! Glad to hear the place brought back some college day vibes and that it worked out for your trip. We know it’s a cozy setup with a few quirks, like those low ceilings and tight parking, but we’re happy you felt comfortable and that everything ran smoothly. Appreciate you choosing to stay with us, and you’re welcome back anytime!

Hi Ann, We do apologize for the experience and please know that this is not an experience we want any of our guests to have. We always make sure that the property is clean and guest ready after every stay. When we ask our housekeeper to go back to the property, no issue was found. The property was clean and sanitized and the next guest who checked in had no complaints. Once again, we sincerely apologize for the experience. You are also free to contact us anytime if you have further recommendations since we are always looking for ways to improve our guest's experience.

Hi Mike, Thank you for taking the time to leave us a 4-star review! It's great to hear that the location of our property was so convenient for your daily activities. We really appreciate your suggestions about adding more seating and some table options, along with your input on the bathroom setup. We’re taking your thoughts on furniture into consideration as we continually look for ways to enhance our guest experience. It's feedback like yours that helps us understand what's important to our guests. Thanks again for sharing your experience. We're grateful for your insights and hope to host you again, aiming for an even better stay next time!

Hi Lawrence, We are deeply sorry for your experience with our property and the concerns you raised regarding your safety and the safety of your daughter. We understand how important it is to feel secure and comfortable in the accommodations you choose. We apologize if our property did not meet your expectations upon arrival, causing you to feel unsafe and choose not to stay. It is our utmost priority to provide a secure and pleasant environment for all our guests, and we regret that we fell short in this instance. Your feedback is invaluable to us as it helps us to improve our services and ensure that all our guests have a pleasant and safe stay. We would be grateful if you could provide us with more information regarding your experience so that we can investigate and take appropriate action. Again, please accept our sincere apologies for any inconvenience and concern caused. We genuinely appreciate your feedback and hope to have the chance to restore your faith in our property in the future.

Hi Danielle, Appreciate you sharing your feedback. We’re really sorry you left feeling this way. During your stay, you let us know about a few things like some light cleaning touch-ups, a door knob issue that was already noted before, and a smudged Wi-Fi label. We jumped on those right away, replaced supplies, took care of batteries, and flagged everything for housekeeping to make sure the place was in good shape. With the item you left behind, our team found it right away. We offered to ship it or have your family pick it up, but since we never got a confirmed pickup time, we placed it in the mailbox to make it easier for you. We kept you updated through the whole process. Sadly, by the time your family came, it was no longer there. Once items are placed outside, we don’t really have control over what happens after that, but we did everything we could to help get it back to you. We always do our best to stay on top of communication and make sure our guests are taken care of, but we get that this didn’t go how you hoped. We’ll definitely keep working to do better and we appreciate you staying with us.

Thanks for staying with us! We appreciate you choosing our place and hope it was an easy, comfortable stop along the way. Safe travels, and maybe we’ll catch you on the next trip!

Hi Christopher, Thank you for your review. We’re glad you enjoyed your stay overall. If there’s anything we could have done to make it a perfect experience, we’d love to hear your thoughts so we can keep improving.

Hi Paula, We saw your review and were surprised by the low rating, especially since we didn’t hear any concerns during your stay. We always do our best to provide a clean and comfortable space, and we’re just a message away if something ever feels off. That said, we appreciate you staying with us and wish you better experiences in the future.