Apartamento de dos habitaciones dobles, terraza, muebles de lujo y céntrico, tranquilo cuarto piso con ascensor.

Dear Mrs Bernhoft, you had to wait because you did not follow the instructions to call before boarding the boat to get to the meeting point and you called instead once you were in front of the apartment already. The time you spent was the time needed for the check-in agent to come and it was about 10/15 minutes. The cloth dryer was a mistake in the description and we resolved it after your comment and the check-in. The plugs work all fine but you need to bring an adapter. The mattress is fairly new about one year, immediately after the pandemic and the master bedroom does have a topper. However, we never mentioned about pads or toppers in any description or feature, you should have asked for them if you desire a soft mattress and not complained afterward about not having one! So sorry we did not meet your expectation but obviously you should better read the rules and description before reserving a flat, we are not able to help if you just write a nasty review afterwards.