¡Cabaña familiar acogedora! ¡Vistas! ¡PARAÍSO DE OSOS!

Dear Samantha, Thank you for your review. Why you have been staying in the cabin with AC issue and just mentioned me about this issue (as well with the nails) in your check out day? Our AC guy was able to fix thermostat within 30 minutes. Some issues like that is beyond of my control but I always help my guests immediately as soon as they inform me about them! So it would be much better for us both to contact host during your stay unless staying in uncomfortable conditions and leave a bad review after that!

Dear Jessica! Thank you for give me an experience with such unfair guests like you are. Yes, the air hockey table was turned not working. My husband rushed to the cabin with the new air hockey table and to replace the vent bulb, but you strictly forbade it. He turned around standing almost at the cabin. The hot tub cover is not moldy! There is defective stain spot, but it was completely cleaned and wiped! The sofas are 1,5 years old and housekeeper always vacuumed and wiped them! Our housekeeper is doing awesome her job, the previous reviews could confirmed that! The issues were completely minor . Completely minor. And you rejected to fix them! Instead you yelling at me at the phone that you can’t accept these issues and you demanded the refund for your reservation, have been staying only one night. Why did not you mention how you insulted me? VRBO should to banned to leave the review such the guests as you are! I did the huge discount ($100 per day) for your staying, purchased specific pots and pans set requested by you. I have spent almost 4 hours on the phone to cancel this reservation tried to refund you VRBO fees back. I have charged you only for the 4th of July night and refunded you back for the rest nights , let you checked out afternoon and got the bad review and swear words, insults from your side. Would I like to have you as the guest next time? Oh Lord, no way! Thank you for the wise experience though.