El lugar perfecto: ¡NO DEMORA!, RESERVE SU SEMANA (S)

We apologize for the smell of urine you may have encountered during your stay with us. Please know both our cleaning company and property manager, cleaned and inspected the house prior to your arrival and neither commented on this issue. If either one had, we would have done something immediately. That said, despite our best efforts, our love for our dog and desire to have him vacation with us as many of our guests do without issue, we have reconsidered our dog policy moving forward. While we will remain dog friendly, we will be allowing dogs on a case-by-case basis. We understand this can be a little inconvenient, but we want ALL of our renters to be able to enjoy the property and not be concerned with issues similar to what you encountered. With respect to the ants on the pool deck, while we have an extermination company on a quarterly basis come to the property to treat both the interior and exterior areas, we cannot monitor and control the ants direction of travel through our yard on a daily basis. In closing, we appreciate the "Has great potential" heading, as we agree it is a fantastic place to unwind and call home for a week or more, and if you decide to come back to the island, we would be happy to have you all back as our guests.

First, we do take any and all issues that arise at the property seriously and respond in a timely fashion in an effort to rectify same. Obviously the house and property are not an issue, as the renter's review is titled, "Nice house". That said... The Renter is Correct: The refrigerator did fail right before the renters week was to start and it was replaced as quickly as possible. We did notify them in advance of their stay and arrival on the island, apologized for the inconvenience and offered them what we thought a generous credit back as well as had our island manager offer to pick up ice as maybe necessary for the initial 2 days of their stay. The renter is INCORRECT: The check in the amount the renter stated in his review was promised was ISSUED, admittedly it took some time, but we were in communication with the renter, and appreciated their patience in our late credit back due to coordination / electronic banking miscues.. Notwithstanding, now the house does have a new refrigerator and stove in 2019 (stove also failed this past season), which is great for future renters. And lastly - things may not always be perfect, but we DO communicate to / with our renters and DO keep our word. Thanks

Thank you very much for you very nice review. We welcome you back anytime. My family has loved coming here for years and we are happy to share with renters like you and your family. It is so nice to be on the bike path and so close to the beach. Thank you again. Heather Friedman