The Woodlands 3BR 1-Story Retreat | Grill | Baby Friendly | Open Kitchen

Thank you so much for the wonderful review! We’re so glad you enjoyed the convenient location, cleanliness, and pet-friendly stay. It was a pleasure hosting you, and we’d love to welcome you back to The Woodlands anytime!

Hi Sharon, we tried everything we could to keep your two-night stay enjoyable, however, we do not accept blackmailing and the damage to VRBO host community. All of our past guests have had great experience with their stays at this property and expressed the host responsiveness as the best part of their stay. After you messaged us about the heating issue, we immediately sent over a heater that night around 9:30pm. In addition, there are extra blankets in the house for each room. The next morning around 8am, we went over there and fixed the heating issue which was due to the furnace not turned on in the attic. We have done everything we could in a short period of time and solved the problem within 12 hours after your check in. In addition, we have proof from the thermostat that the room temperature of that night stayed at 70 degree even through the central heating wasn’t working quite right. The outside temperature that night was around 60 degree and we also have proof of that. You also complained about the internet speed while ended up due to the Netflix’s own server issue from the Tyson game. Due to all of the above, we do not agree with your one night refund suggestion (it’s a total of two-night stay).