WHALE'S TAIL COTTAGE: Newly renovated cozy cottage 1.5 block walk to the beach !

Much thanks . So glad you enjoyed your stay !

We are sorry that you experienced issues with your stay. Doors were found to be broken after your stay and repaired. The house has air conditioning throughout so we are unclear as to the comments about fans. We did have cleaning staff address your issues during your stay but had reports from other members of your party that there were no problems.

We are so happy you enjoyed your stay !!

I am glad you enjoyed your stay. There is central air conditioning as well as mini-split cooler systems in each bed room so there should be no need to add/ bring fans. Please always make sure to reach out if there are questions or concerns while at the property so we can resolve any issues in a timely manner so your visit is the best possible.

Much thanks for your feedback. We are happy that you enjoyed your stay !

It was a pleasure hosting you. Congratulations on your recruit’s success!!!

Unfortunately, in some instances we come across a guest that we simply cannot serve, no matter our best intention. This client waged continual concerning but vague and never before registered complaints to our staff for the entirety of their visit.Their messages barraged our staff day and night until 12 AM on every day of their stay. Within 30 minutes of their stay a cleaning staff was deployed. Within 24 hours of their stay an owner and second emergency independent cleaning staff was employed at great costs and inconvenience. Upon inspection NO EVIDENCE of the stated concerns were found. When an HVAC team was scheduled the guest refused despite their continual complaints. Concerns ranged from one hair in the bed, a dead beetle, dust in the HVAC system, to rodents that were never seen (and have never been reported in the home). There was only one day of the five day stay that staff was not at the home and continually found nothing out of place. As expected this client then demanded a refund which was denied as there was NO EVIDENCE of any of their complaints. We enjoy our guests and love serving the public with a lovely place to stay in an ideal location. Unfortunately these guests are not welcomed back to any of our properties.

We are sorry you were disappointed with certain aspects of the property. We attempt to provide pictures and information that depict the property accurately. The yard is cut and tended every-other week so that renters are not exposed to the cut-grass. During times of high rain there may be delays in the service.